Donesha Brooks
Shreveport,LA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ITCON
09.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Everise
10.2019 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High school or equivalent - undefined
Fair Park High School
Shreveport, LA05.2017
Skills
- Customer Service Skills (8years
- Customer Service (8years
- Typing(8years
- Customer support (8years
Certification
- CPR/First Aid June 2021 to June 2023
- Child Development Associate Certification
Timeline
Customer Service Representative
ITCON
09.2024 - Current
Customer Service Representative
Everise
10.2019 - 07.2024
High school or equivalent - undefined
Fair Park High School
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