Donet Jackson
MIAMI GARDENS
Summary
Dynamic security professional with extensive experience at Brickell Place Condominiums, excelling in incident response and team management. Proven track record in implementing security protocols and training staff, enhancing safety and operational efficiency. Recognized for exceptional attention to detail and effective risk assessment strategies, ensuring a secure environment for residents and visitors.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Supervisor
Brickell Place Condominiums
Miami
11.2024 - Current
- Supervised security personnel to ensure safety protocols were followed.
- Coordinated access control for residents and visitors at the property entrance.
- Conducted regular patrols to monitor grounds and deter unauthorized entry.
- Managed incident reports and documentation for security-related events.
- Trained new security staff on procedures and emergency response protocols.
- Collaborated with local law enforcement on safety initiatives and concerns.
- Implemented security procedures to enhance resident safety and comfort.
- Responded swiftly to alarms, disturbances, or emergencies within the premises.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
- Collaborated with stakeholders to develop business continuity and disaster recovery plans.
Data Reservations
Ennismore
Miami
10.2023 - Current
- Handled and organized guest reservation data with high accuracy.
- Provided customer service and resolved booking issues promptly.
- Maintained confidentiality of sensitive guest and company data.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Loss Prevention Supervisor
Eden Roc Miami Beach
Miami
02.2019 - 08.2023
- Monitored hotel activities to prevent theft, and ensure safety protocols.
- Trained staff on loss prevention techniques and effective surveillance methods.
- Conducted regular audits of inventory and security systems for compliance.
- Collaborated with law enforcement on investigations related to theft incidents.
- Developed loss prevention strategies tailored to hotel layout and customer flow.
- Implemented training programs for new employees on loss prevention policies.
- Analyzed incident reports to identify patterns and recommend improvements.
- Utilized loss prevention technologies to enhance security measures.
- Conducted exit inspections of staff and contractors to prevent internal theft.
- Conducted regular audits of high-risk departments to ensure merchandise security.
- Reviewed and analyzed loss prevention data to identify trends and areas of improvement.
- Collaborated with corporate staff members on special projects related to risk mitigation efforts.
- Reviewed incident reports from Loss Prevention Officers on a daily basis, documented findings, and took appropriate action when needed.
- Managed the collection, storage, review, analysis, dissemination, maintenance, destruction, retention of data, evidence related to incidents under investigation.
Education
High School Diploma -
Miami Northwestern Sr High
Miami, FL06-2007
Skills
- Attention to detail
- Team management
- Employee training
- Incident response
- Security protocols
- Data analysis
- Risk assessment
- Access control
- Customer service
Certification
- Basic Cybersecurity Cerfification
Timeline
Security Supervisor
Brickell Place Condominiums
11.2024 - Current
Data Reservations
Ennismore
10.2023 - Current
Loss Prevention Supervisor
Eden Roc Miami Beach
02.2019 - 08.2023
High School Diploma -
Miami Northwestern Sr High
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