Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Doneta Christian

Linden,NJ
Doneta Christian

Summary

I am upfront and outspoken personality who believes in hard work and focus whats important and take action with "fix it now" mentality. Skills Communication. (English,Gujarati,Hindi) Ability to work under pressure. Decision Making. Time Management. Self motivation. Leadership. Adaptability.

Creativity. Team Work. Computer literate. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced many job titles with over the years of experience in multiple industries. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level suitable position. Ready to help team achieve company goals.

Overview

18
years of professional experience

Work History

Linden Public Schools, Linden, NJ

Paraprofessional and Substitute Teacher
10.2018 - 03.2022

Job overview

  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Promoted physical, mental and social development using classroom games and activities.
  • Planned and implemented integrated lessons to meet national standards.
  • Graded and evaluated student assignments, papers and course work.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Supervised learning groups of students in classroom stations.
  • Completed daily reports, meal count sheets and attendance logs.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Directed after-school tutoring and mentoring program serving elementary school students.

Republic Airways Holdings Inc, Newark, NJ

Flight Attendant
03.2022 - 09.2023

Job overview

  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensure safety and comfort of customers onboard aircraft.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Worked flexible hours; night, weekend, and holiday shifts.

Taco Bell Restaurant, Linden, NJ

Customer Care Representative PT
09.2020 - 02.2022

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.

Sansone auto mall, Avenel, NJ.

Internet Sales Specialist
02.2017 - 08.2018

Job overview

  • Answering queries via phone and emails,making appointments,maintaining desktop logs and excel sheet
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Amazon, Cranbury, NJ

Associate
09.2017 - 02.2018

Job overview

  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Provided quotes to customers for purchase of products.

Gheewala co, Vadodara, India

Human Resource Assistant/Coordinator
01.2010 - 01.2015

Job overview

  • Preparing the documents for clients, arranging interviews with delegates from middle east, helping them conducting interviews,screening and administration work.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Directed job fairs to bring in local talent for long term and seasonal positions.

Ladbrokes Betting UK, Stanmore, England

Cashier Manager
04.2005 - 04.2010

Job overview

  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

American Collage of Commerce And Technology Falls Church, VA

MBA from Human Resource Management ,Accounting, Health Care Management
04.2017

University Overview

Finance,Business organization

M.S. University Vadodara, India

Bachelor of Arts from Finance And Accounting International Economics Taxation Auditing And Banking
04.2012

University Overview

Accounting, Finance, Economics, Business

Wings Institute, Vadodara Vadodara

Associate of Arts from Travel and tourism,hospitality
03.2013

University Overview

Travel and tourism management and customer care service. Flight attendant Cabin Crew

High School Vadodara

High School Diploma
04.2001

University Overview

Skills

  • Emergency Care
  • Brand Promotion
  • Greet Guests
  • Public Interaction
  • Passenger Behavior Monitoring
  • Cleanliness and Sanitation
  • Aircraft Safety Checks
  • Adult AED and CPR
  • Speech Clarity
  • Pre-Flight Briefings
  • Judgment and Decision-Making
  • Emergency Situations Management
  • Conflict Resolution Techniques
  • Critical Thinking
  • Emergency Procedures Knowledge

Languages

Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Flight Attendant
Republic Airways Holdings Inc
03.2022 - 09.2023
Customer Care Representative PT
Taco Bell Restaurant
09.2020 - 02.2022
Paraprofessional and Substitute Teacher
Linden Public Schools
10.2018 - 03.2022
Associate
Amazon
09.2017 - 02.2018
Internet Sales Specialist
Sansone auto mall
02.2017 - 08.2018
Human Resource Assistant/Coordinator
Gheewala co
01.2010 - 01.2015
Cashier Manager
Ladbrokes Betting UK
04.2005 - 04.2010
American Collage of Commerce And Technology
MBA from Human Resource Management ,Accounting, Health Care Management
M.S. University
Bachelor of Arts from Finance And Accounting International Economics Taxation Auditing And Banking
Wings Institute, Vadodara
Associate of Arts from Travel and tourism,hospitality
High School
High School Diploma
Doneta Christian