Donetta Dumas
San Antonio
Summary
Professional with extensive training in customer service and management, specializing in support for non-invasive and minimally invasive procedures. Proven ability to maintain high standards of sterile technique and effectively monitor patients throughout all stages of care. Strong problem-solving skills and a commitment to delivering exceptional healthcare outcomes. Organized and adaptable, eager to contribute to organizational growth while enhancing personal skills in a dynamic environment.
Overview
12
12
years of professional experience
Work History
Hair Transplant Technician (Independent Contractor)
05.2023 - Current
- Collaborated with physicians during and after hair transplant procedures.
- Provided customer service and monitored patient blood pressure and medication.
- Extracted, placed, and cut grafts.
- Restocked exam rooms and assisted doctors with donor tissue.
- Proficient with handheld devices, ARTAS, and NeoGraft machines.
- Hours per week: 40+
- Assisted in preparing patients for hair transplant procedures.
- Operated surgical instruments during hair restoration treatments.
- Collaborated with medical staff to ensure patient comfort and safety.
- Maintained cleanliness and organization of surgical equipment and workspaces.
- Educated patients on post-operative care and recovery processes.
- Monitored patient progress and reported any concerns to the medical team.
- Implemented infection control protocols within the clinic environment.
- Coordinated with other healthcare professionals such as nurses or physicians regarding patient care plans or treatments.
- Assisted surgeon in performing follicular unit extraction and strip harvesting techniques.
- Assisted in collecting specimens for laboratory tests when necessary.
- Prepared the operating room, set up equipment, and ensured sterility of instruments.
- Provided emotional support to patients before and after their procedures.
- Performed follow-up visits with patients to ensure proper healing and recovery from hair transplant procedure.
- Monitored patient's vital signs during surgery.
- Instructed patients on proper post-operative care instructions such as wound cleaning and dressing changes.
- Administered local anesthesia as directed by the physician.
Medical Assistant
Methodist Stone Oak Hospital Cardiology
09.2022 - 02.2023
- Report all equipment malfunction and/or loss of ECG analyzing signal
- Report to the RN in a timely manner.
- Recorded patients' medical history and vital statistics.
- Roomed patients and cleaned and restocked exam rooms.
- Updated patient demographics in EMR system.
- Managed medication refills and follow-up appointments.
- Performed 10 lead EKGs and manual blood pressures.
- Educated patients on medication management and lifestyle modifications for heart health.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized charts, documents and supplies to maintain team productivity.
- Conducted medication overviews with patients and called for medical records.
- Hours per week: 40+
Medical Assistant
Heart and Vascular Institute
San Antonio
01.2016 - 12.2020
- Reports to RN when necessary
- Record ECG strips and vital signs of any changes to the RN on duty
- Performed 10 lead EKG
- Assisted physicians in cardiology unit with patient examinations and procedures.
- Managed patient intake and updated medical records during appointments.
- Communicated treatment plans and follow-up care to patients effectively.
- Coordinated scheduling for echocardiograms and stress tests seamlessly.
- Performed routine laboratory tests and processed specimens accurately.
- Educated patients on medication management and lifestyle changes for heart health.
- Maintained clean examination rooms, stocked with necessary supplies.
- Documented notes during patient visits to ensure accurate record-keeping.
Manager Front Office/Medical Assistant/Hair Transplant Technician
Schaner Plastic and Laser
San Antonio
07.2013 - 12.2015
- Monitored inventory of office supplies and ordered as needed for continuity.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Reviewed patient records to assess progress toward desired outcomes of care delivery.
- Participated in strategic planning sessions focused on developing long-term organizational goals.
- Addressed customer complaints promptly in order to maintain positive relationships.
- Communicated with patients with compassion while keeping medical information private.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Assisted surgeons during hair transplant procedures to ensure patient comfort.
- Prepared surgical instruments and equipment for hair restoration surgeries.
- Educated patients about post-operative care and recovery processes.
- Monitored patients' vital signs during procedures for safety compliance.
- Collaborated with medical staff to develop personalized treatment plans.
- Conducted pre-operative assessments to determine patient eligibility for procedures.
- Ensured all safety protocols were followed during each procedure.
- Performed follow-up visits with patients to ensure proper healing and recovery from hair transplant procedure.
- Educated patients about available options for hair loss prevention or restoration.
- Documented patient data including medical history, lab results, diagnosis, treatment plans, progress notes.
- Counseled patients on lifestyle choices that can affect their hair health such as diet or stress management.
- Protected unobstructed views for surgical staff with use of retractors, sponges and suctioning equipment.
- Reviewed physician orders to appropriately count and dispense pre-operative and post-operative medications.
- Obeyed established surgical techniques and procedures during operations.
- Educated patients on diagnoses, treatment plans and post-operative care by providing instructions on medication self-administration and home care.
Education
MBA - Healthcare Management
University of Phoenix
Phoenix, AZ02.2012
Bachelors - Business Management
University of Phoenix
Phoenix, AZ12.2006
Associates - Applied Science: Medical Assistant
The Bryman School
Phoenix, AZ08.1999
Skills
- Microsoft Office Suite
- Graft placement
- Patient monitoring
- Post-operative education
- Infection control protocols
- Medical record management
- Team collaboration
- Problem solving
- Effective communication
- Emotional support provision
- Attention to detail
- Hair growth cycle knowledge
- Hairline design
- Hair transplant technology
- Scalp Micro-pigmentation
- Hair graft quality control
- Follicular unit extraction
- Local anesthesia administration
- Graft implantation techniques
- Graft harvesting
- Surgical instrument handling
- Graft storage techniques
- Donor site management
- Post operative care
- Safe sharps disposal
- Medication administration
- Suture cutting
- Data analysis and management
- Presentation design
- Phlebotomy and lab testing
- Electrocardiogram (EKG) skills
- Casting techniques
- Patient and insurance verification
- Electronic medical records (EMR)
- CPR certification
- ACLS certification
- Wound care expertise
- Medical records retrieval
References
References available upon request.
Timeline
Hair Transplant Technician (Independent Contractor)
05.2023 - Current
Medical Assistant
Methodist Stone Oak Hospital Cardiology
09.2022 - 02.2023
Medical Assistant
Heart and Vascular Institute
01.2016 - 12.2020
Manager Front Office/Medical Assistant/Hair Transplant Technician
Schaner Plastic and Laser
07.2013 - 12.2015
MBA - Healthcare Management
University of Phoenix
Bachelors - Business Management
University of Phoenix
Associates - Applied Science: Medical Assistant
The Bryman School
Similar Profiles
Adrián Pópulo QuirogaAdrián Pópulo Quiroga
Canguro at NACanguro at NA
Savanna FosterSavanna Foster
Personal Babysitter at NAPersonal Babysitter at NA
Elizabeth Paige SessomsElizabeth Paige Sessoms
Stay-at-Home Parent at NAStay-at-Home Parent at NA
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA