Summary
Overview
Work History
Education
Skills
Timeline
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Donetta Moore

Donetta Moore

Stillwater,OK

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with Number years in Industry improving service and facilities workflow. Effective communicator skilled at coordinating with team members.

Motivated Type manager with demonstrated knowledge of Industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing Number years of experience in field and ready to take on challenging, growth-oriented role with Company.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Overview

11
11
years of professional experience

Work History

Shift Manager

Wendys Restaurant
Stillwater, OK
03.2018 - Current
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Assistant Manager2A

Oncue Express
Stillwater, OK
04.2009 - 02.2016
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Managed and completed paperwork and overall office administration operations.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Keyed all data into Software.
  • Promoted sales by acquiring product knowledge and providing product solutions to customers.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.

Education

Murray State College
Tishomingo, OK
08.1995

General Education Deployma - General High School

Ardmore Higher Education
Ardmore, OK
05.1995

Skills

  • Opening and Closing Procedures
  • Interpersonal Skills
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Customer Service
  • Cash Handling
  • Accounting Techniques
  • Managing Operations and Efficiency
  • Greet Guests
  • Health and Safety Regulations
  • Delegating Work
  • Quality Standards
  • Sales Activities
  • Information Confidentiality
  • Maintaining Required Compliance
  • Employee Coaching and Motivation
  • Payment Processing
  • Corporate Social Responsibility
  • Microsoft Office
  • Supply Ordering
  • Organizational Policies
  • Restaurant Operation
  • Staff Training and Onboarding
  • Guest Satisfaction
  • Cash Drawer Balancing
  • Accurate Money Handling
  • Station Preparation
  • Quality Assurance
  • Data Protection
  • POS Inventory System Operation
  • Accounting
  • Spelling
  • Grammar
  • Communication

Timeline

Shift Manager

Wendys Restaurant
03.2018 - Current

Assistant Manager2A

Oncue Express
04.2009 - 02.2016

Murray State College

General Education Deployma - General High School

Ardmore Higher Education

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Donetta Moore