Donette James
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Patient Services Technician
Brooklyn Plaza Medical Center
04.2022 - Current
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Administrative Assistant
Joyau Des Caraibes
St. George’s, Grenada
02.2021 - 11.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Created detailed expense reports and requests for capital expenditures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Arranged rapid office equipment repair and maintenance with vendors.
Executive Assistant
Grenada Paper Products
St. George’s, Grenada
06.2010 - 02.2017
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled incoming and outgoing mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
Associate Degree - Business Studies
T.A Marryshow Community College
Tanteen, St. George’s Grenada06.2010
Skills
- Professional and Courteous
- Ease with Computers and Technology
- Document and File Management
- Supply Inventory Control
- Strong Organizational Skills
- Verbal and Written Communication
- Multitasking and Time Management
- Multi-Line Telephone Systems
- Office Equipment Operation
- Confidentiality and Data Protection
- Microsoft Office
- Fast Learner
- Reception Duties
- Business Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Services Technician
Brooklyn Plaza Medical Center
04.2022 - Current
Administrative Assistant
Joyau Des Caraibes
02.2021 - 11.2021
Executive Assistant
Grenada Paper Products
06.2010 - 02.2017
Associate Degree - Business Studies
T.A Marryshow Community College
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