Donette Soares
Discovery Bay,CA
Summary
Dynamic and results-oriented leader with exceptional experience in strategic planning and management of Credit & Collections and Accounts Receivable functions within the environmental industry. Expertise in critical thinking, communication, and analytical problem-solving, consistently minimizing credit risk while enhancing operational efficiency. Committed to identifying and capitalizing on opportunities for process improvement, with a proven track record in hiring, mentoring, and motivating high-performance teams. Proficient in data analysis, financial forecasting, project management, and fostering strong client relations to achieve organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director Credit Collection & Accounts Recievable
Stericycle Environmental Solutions
Houston, TX
11.2016 - Current
- Evaluated Customer credit applications for credit risk. Opened and assigned new customer accounts.
- Revamped cash application policies, procedures and daily flow for audit compliance. Managed Staff of 15.
- Oversaw daily cash application and accounts receivable activities
- Reduced a problematic cash application issue from 14M (unapplied) to zero in 6mo which was an accumulation of 2 years.
- Produce and distributed weekly and monthly cash metric
- Tracked and maintained monthly reconciliation of large retail accounts
- Submitted accounts to third party collections agency, bankruptcy filings
- Achieved production goals by training new employees, cross trained and incentivizing all team members.
Credit Collections Manager
Stericycle Environmental Solutions
Houston, TX
01.2016 - 11.2016
- Led collections staff for 43 locations. Approx. 42M monthly revenue.
- Developed and Implemented new process improvements to secure prompt and regular payment.
- Evaluated credit applications for credit risk.
- Managed customer master data entry.
- Produce monthly cash forecasting.
- Submitted third a party collections accounts and filed bankruptcies
Acquisition Management Credit & Collections Manager
Stericycle Environmental Solutions
Houston, TX
10.2014 - 12.2015
- Managed transition of multiple acquisitions (7 Company's) of Customer Master Data and Accounts Receivable.
- Evaluated customer credit application for credit risk and entry of customer master file.
- Managed collections staff for 43 locations. Approx. 42M monthly revenue.
- Presented Cash projection, forecasting to Director of Finance and Senior management
- Processed bankruptcy filing and third party collections placement.
Credit & Collections Manager- Environmental Division
PSC Environmental Services
Houston, TX
01.2008 - 10.2014
- Trained evaluated and lead successful collection team for 28 locations, approx. 20M monthly revenue throughout the United States and Canada
- Developed robust strategies to maximize collections and reduce aged accounts.
- Weekly gathering, consolidation and distribution of collections efforts.
- Reduce Division DSO from 82 days to 56 days, while solely handling daily collections for retail customers and complete reconciliation of accounts on a monthly basis
- Managed financial system transition.
- Provided monthly cash and DSO projection, forecasting
- Attended bi-weekly collections focus calls with Director of Credit & Collections and/or Senior management.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
Education
Bachelor of Science - Business & Finance
Gavilan College
United States05.1991
Skills
- Oracle 11i
- ADP
- AX Micro-Soft Dynamics
- Solomon
- Sales Force
- Dun & Bradstreet
- Merchant Bank
- Business Credit - BCR
- Third Party Collection Placement
- Bankruptcy filings
- SOX compliance
- Streamline System Transition
- Merges & Acquisition Management of Customer Master Data and Accounts Receivable
- Recovery Techniques
- Audit Management
- Collections Process Improvement
- Cash Forecasting
- Customer Master Management
- Policies and Procedure
- Effective Time Management
- Excellent Managerial Techniques
- Team Building
- Data migration
- Business analysis
- Database administration
Affiliations
CMA -Credit Management Association
Certification
Dun & Bradstreet - Risk Management
AWARDS
2016- Engagement Champion - exemplary team survey score, 2009-Finance Team Member of the Year
Timeline
Director Credit Collection & Accounts Recievable
Stericycle Environmental Solutions
11.2016 - Current
Credit Collections Manager
Stericycle Environmental Solutions
01.2016 - 11.2016
Acquisition Management Credit & Collections Manager
Stericycle Environmental Solutions
10.2014 - 12.2015
Credit & Collections Manager- Environmental Division
PSC Environmental Services
01.2008 - 10.2014
Bachelor of Science - Business & Finance
Gavilan College