Dong Choi
Duluth,GA
Summary
Experienced Leader proficient in managing business operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating areas of opportunities for all fellow peers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Operations
Morelli's Gourmet Ice Cream
07.2021 - 02.2022
- Ensure consistent product quality across their establishments
- Coaches and encourages Managers and Team Leaders on ways to effectively work as a High Performing Team and use operational tools to improve restaurant performance
- Identifies Managers, Team Leaders and Team Members with potential to progress to the next level
- Demonstrates ownership for growing Managers' and Team Leaders' capabilities by creating tailored development plans and establishing effective feedback mechanisms
- Leads recruiting, interviewing, and hiring to achieve staffing levels to drive, maintain, and sustain Restaurant High Performing Teams
Assistant General Manager (AGM)
Farm Burger
05.2019 - 07.2021
- Opening and closing the restaurant
- Participate in monthly P&L review with General Manager
- Participate in the data analysis required for the execution of successful Beverage, Labor, and Paper programs
- Support the GM in the development of our Key Manager program
- Appointing, inducting, and mentoring new staff members
- Scheduling shifts and assigning tables to waitstaff
- Resolving customers' questions and grievances in a professional manner
- Conducting payroll activities in an accurate, timely manner
- Ensuring that the restaurant adheres to pertinent health and safety regulations
- Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted
- Sourcing better deals on all resources and equipment that warrant replacing or replenishing
- Recording all income and expenses and ensuring that cash registers are balanced
- Participate in weekly Dashboard review call with Regional Manager
- Execute weekly scrub of Food and Beverage inventories
- Ensure weekly FOH and BOH schedules are posted accurately and timely
- Execute commitment in the development of entire team from the KM down to the part-time employee
- Complete Food Handling Safety program if not currently certified
- Supervise the FOH/BOH team to ensure all are trained on FB Food Handling protocols
- Supervise adherence to the health department regarding time / temp standards
- Train FOH/BOH departments to use equipment safely and correctly and notify GM of maintenance issues
- Ensure FOH/BOH cleanliness, through the supervision of adhering to a regular cleaning schedule, directing others in the appropriate use of chemicals, and correcting deviations from standards as observed
Office Coordinator
BenchMark Physical Therapy
01.2015 - 02.2019
- Maintaining pleasant and consistent daily operations of the clinic
- Multitasks in multiple computer programs each day
- Greets everyone who enters the clinic in a friendly and welcoming manner
- Schedules new referrals received by fax or by telephone from patients, physician offices
- Verifies insurance coverage for patients
- Collects patient payments
- Maintains an orderly and organized front office workspace
- Other duties as assigned
Office Coordinator/Technician
PT Solutions Physical Therapy
02.2010 - 02.2013
- Preparing equipment and treatment areas for patient use
- Assisting and/or observing patients perform prescribed therapy exercises and documenting patient responses to treatment
- Performing basic prescribed treatments such as applying ice packs and heat pads as instructed
- Cleaning and sanitizing equipment and therapy areas, as well as changing and laundering linens
Store Manager
Aeropostale
06.2005 - 02.2010
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
Education
Associate in Physical Therapy - Physical Therapy
Athens Technical College
Athens, GA09.2015
Skills
- Management
- Budgeting
- Recruiting
- Leadership
- Restaurant management
- Food safety
- Food service management
- Office Administration
- Strategic Planning
- Leadership Training
- Risk Mitigation
- Business Management
- Performance Analysis
- Cost Control
- Schedule Oversight
- Quality Assurance
- Conflict Resolution
- Inventory Control
- Staff Training
- Organizational Skills
- Policy Development
- Project Management
- Time Management
- Performance Measurement
- Sales Tracking
- Customer Service Management
- KPI Tracking
- Business Forecasting
- Human resources
Certification
ServSafe
Timeline
Director of Operations
Morelli's Gourmet Ice Cream
07.2021 - 02.2022
Assistant General Manager (AGM)
Farm Burger
05.2019 - 07.2021
Office Coordinator
BenchMark Physical Therapy
01.2015 - 02.2019
Office Coordinator/Technician
PT Solutions Physical Therapy
02.2010 - 02.2013
Store Manager
Aeropostale
06.2005 - 02.2010
Associate in Physical Therapy - Physical Therapy
Athens Technical College
ServSafe
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