DONG HAN
Rancho Cucamonga,CA
Summary
Hardworking Dispatch Manager with strong workload coordination and task delegation skills. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee training environments. Efficient data collection promotes accurate documentation and improves supply chain logistics. Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. Analytical and organized professional with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Keystone Logistics
Fontana
04.2020 - 06.2024
- Independently set up and operate a trucking company
- Developed strategies for improving customer service standards throughout the company.
- Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities.
- Ensured compliance with Department of Transportation regulations relating to hazardous materials handling and shipping procedures.
- Processed orders for pickup and delivery of goods according to customer requirements.
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Provided support to drivers regarding route directions, traffic issues, road closures.
- Assisted in resolving billing disputes between customers and carriers.
- Maintained records of vehicle inspections and repair work performed by mechanics.
- Skilled in quickbook use, Analyzed financial data, identified trends, and developed strategies to improve profitability.
Executive Assistant to the Chairman and CEO
Hot Focus
Ontario, CA
01.2017 - 05.2020
- Acted as liaison between executives and staff members in order to ensure effective communication among all levels of personnel.
- Developed and implemented system integration plans to ensure seamless transition from legacy systems to new ERP solutions.
- Monitored system performance metrics; identified potential problems before they became critical issues affecting operations.
- Implemented security measures within the application environment according to best practices established by industry standards.
- Created process flows, data mappings and user manuals for end-users during the implementation phase.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Created journal entries accurately and timely for month end close processes.
- Oversaw accounts payable and receivable functions ensuring accurate recording of financial transactions.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided recommendations on hardware purchases based on customer requirements.
- Resolved hardware issues including replacing parts as necessary.
- Maintained inventory records of IT equipment and supplies.
General Manager
ZHEJIANG ZENWAY FILTER COMPANY
WENZHOU, ZHEJIANG
07.2005 - 11.2016
- Established policies and procedures that promoted an ethical work environment.
- Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Maintained open communication channels between departments to maximize efficiency and productivity.
- Implemented technological solutions designed to improve operational effectiveness.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Designed high-quality visuals from concept to completion.
- Worked closely with clients to ensure satisfaction with final product.
Education
Bachelor of Science - Business Management
Northeast Petrol University
CHINA06-2005
Skills
- Self Motivation
- Manpower planning
- Budgeting and financial management
- Phone dispatch
- Network security measures
- Software Installation
- Network Operating Systems
- Analytical Thinking
- Problem-Solving
- Reliability
- Analytical Skills
- Requirements Analysis
- Windows 95/98/2000/XP/XP Pro/NT
- Expense analysis
- Time management abilities
- Multitasking
- Problem-solving abilities
- Technology Integration
- Organizational Skills
Certification
- computer level 3
- photoshop , CAD DRAWING, 3D design
- quick book
- professional in using various office software
- system build up
- ERP...
Timeline
Dispatch Manager
Keystone Logistics
04.2020 - 06.2024
Executive Assistant to the Chairman and CEO
Hot Focus
01.2017 - 05.2020
General Manager
ZHEJIANG ZENWAY FILTER COMPANY
07.2005 - 11.2016
Bachelor of Science - Business Management
Northeast Petrol University