Donggu (Damian) Hwang
Centreville,VA
Summary
-Experienced in food industry for total of 7 years, in different places, and positions.
-Focus on improvements of Employee satisfactions and Customer satisfactions as key for better environment and business.
Overview
7
7
years of professional experience
Work History
Associate/Associate Trainer
Panera Bread
Manassas , VA
11.2016 - 04.2019
- Mentored employees during unsettled period to answer questions and offer improvement strategies
- Demonstrated/ coached new employees with organized procedures, company policies and performance standards
- Truck Receiving/Handling all the products in dairy, meat, produce, and dry department.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Store Manager
Tous Les Jours
Centreville, VA
04.2018 - 04.2019
- Mainly focused on customer satisfaction
- Hired, trained and evaluated personnel in sales and marketing
- Set effective schedule based on customer service levels, individual employee knowledge, and chemistry
- Communicating with corporate for new merchandise, display new products and promotions
- Validating proper procedures for clean environment and Quality of all products
- Truck receiving, ordering, and inventory.
Store Manager
Panera Bread
Manassas, VA
04.2019 - 04.2021
- Mainly focusing on customer satisfaction
- Running shift effectively
- Responsible of Food, includes: Food Handling, Quality Assuring, Ordering, Inventory, or Food Safety
- Supported all areas such as Hiring, Scheduling, Channel Growth, Catering, Vendor handling.
General Manager
Paris Baguette
Centreville/Manassas, VA
04.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Analyzed financial statements related to food sales and expenses each month.
- Performed administrative tasks including payroll processing, budgeting activities.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
Education
GED -
Manassas Park High School
Skills
- Performance Improvements
- Attention to details
- Highly Motivated
- Quality Assurance
- Hiring Procedures
- Training and Onboarding
- Staff Supervision
- Operations Management
- Money Handling
- Fluent Korean
Timeline
General Manager
Paris Baguette
04.2021 - Current
Store Manager
Panera Bread
04.2019 - 04.2021
Store Manager
Tous Les Jours
04.2018 - 04.2019
Associate/Associate Trainer
Panera Bread
11.2016 - 04.2019
GED -
Manassas Park High School