DONGIL KIM
Hoschton,GA
Summary
Resourceful Senior Technical Support Engineer known for high productivity and efficient task completion. Specialize in troubleshooting complex hardware issues, implementing effective solutions, and maintaining system integrity. Possess key skills in practices. Excel in communication, teamwork, and problem-solving, leveraging these soft skills to deliver exceptional support and foster positive client relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Cyber World LLC (affiliated Samsung Electronic US)
Norcross, GA
10.2014 - 07.2024
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Developed and maintained customer relationships by providing superior customer service.
- Served Tech manager training 15 plus technicians and ongoing technical support on field.
- Monitored performance of technicians, and applications to ensure optimal uptime and availability of services.
- Maintained knowledge base articles containing solutions for common technical issues encountered by users.
- Participated in regular training sessions to stay up-to-date on new technologies being utilized within the organization.
Appliance Technician
National Platinum LLC
Duluth, GA
02.2012 - 09.2014
- Diagnosed and repaired household appliances such as refrigerators, ovens, washing machines, dishwashers, and garbage disposals.
- Maintained service records of all repairs performed on customer's appliances.
- Provided maintenance services to keep customer's appliances running efficiently.
- Tested components to ensure proper functioning after repair or installation.
- Evaluated appliance performance to determine necessary repairs or replacements.
- Researched the latest appliance models and technologies available in the market.
- Assisted customers with troubleshooting problems over the phone.
- Conducted circuit tests to locate shorts and grounds.
Education
Bachelor of Science - Architectural And Building Sciences
Hongik University
Seoul, Korea03-1981
Skills
- Advanced troubleshooting
- Incident Management
- Application support
- Hardware diagnostics
- Performance Optimization
- Technical Documentation
- System Troubleshooting
- Critical Thinking
- Malfunction Diagnosis
- Technical Solutions Development
- Troubleshooting and diagnosis
Accomplishments
- Awarded Samsung Electronic 10 Best Technician in US Nation 2022
Certification
- EPA Certifications
Timeline
Senior Technical Support Engineer
Cyber World LLC (affiliated Samsung Electronic US)
10.2014 - 07.2024
Appliance Technician
National Platinum LLC
02.2012 - 09.2014
Bachelor of Science - Architectural And Building Sciences
Hongik University
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