Don Yang
Flower Mound,Texas
Summary
Results-driven Strategy and Sales Operations professional with 10+ years of experience driving efficiency, growth, and performance. Skilled in Salesforce, SAP, NetSuite, and QuickBase, with proven expertise in inside sales management, business development tracking, and sales analytics. Recognized for strong organizational, communication, and leadership skills, with a track record of improving processes and enabling sales teams to success.
Overview
13
13
years of professional experience
Work History
Sr.Sales Strategy & Operation Manager
Doosan Robotics Americas
Plano, TX
03.2024 - Current
- Presented monthly, quarterly, and annual financial reports to senior executives.
- Implemented streamlined sales strategies, boosting win rates and enhancing overall performance.
- Led Salesforce implementation by defining and integrating sales processes.
- Conducted in-depth lead analysis to uncover trends, conversion ratios, and improvement opportunities.
- Managed physical inventory through regular audits, ensuring high accuracy.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Analyzed financial data to identify cost reduction and profitability opportunities.
Sales Operation Manager
Bear Robotics
Addison, TX
03.2023 - 03.2024
- As an admin of the Salesforce, responsible for all aspect of improvement and issues.
- Implemented a sales dashboard, enabling real-time visibility into sales performance.
- Conducted regular sales forecasting, assisting the sales team in resource allocation and strategic planning.
- Facilitated seamless integration among Salesforce,Netsuite,Captivate IQ, and Answerforce.
- Developed and monitored KPIs to identify trends, opportunities, and areas for improvement.
Sr. Business Operation and Strategy Analyst
Bear Robotics
Addison, TX
04.2022 - 03.2023
- Supported sales team by with order processing, inventory management, and resolving customer inquiries.
- Played a key role in optimizing the sales lead-to-opportunity process. 21% increase in conversion rate.
- Provided insights to the sales leadership for territory planning and sales incentive programs.
- Acted as a liaison between the sales and finance departments, ensuring accurate data and reports.
- Collaborated with marketing and finance to streamline processes and enhance sales performance.
Sales Analyst
Nautilus Hyosung
Irving, TX
12.2018 - 04.2022
- Produced weekly revenue forecast reports and monthly purchase/manufacturing plan of the ATMs
- Generated reports and conducted weekly sales update meetings with the CSO and the sales team.
- Managed KPI and sales goals to ensure sales representative reach their target goals.
- Conducted in-depth analysis of customer and competitor's data to identify industry trends.
- Managed and created procedures for SAP and QuickBase corporate-wide and led training to other users
- Leveraged data analytics to enhance strategies, coverage models, and sales team configurations.
- Collaborated closely with the sales leadership team to identify improvement opportunities.
Inside Sales / Sales Analyst
Asiana Airlines
Grapevine, TX
05.2016 - 12.2018
- Conducted analysis and adjusted contract rates for Asia destinations, considering market prices and profitability.
- Secured contract deals with key accounts through market analysis and strategic negotiations.
- Overall revenue has been increased nearly 40% a year.
- Managed allocation of each flight's cargo and increased revenue per flight by maximizing capacity.
- Negotiated pricing directly with clients based on DFW market trends and arranged transport of goods with freight forwarders, including Schenker, DHL, CEVA, UPS, FedEx etc.
Warehouse Supervisor
Jinny Corporation
Dallas, TX
03.2013 - 07.2014
- Ensured compliance with warehouse operations protocols, including shipping,receiving and material handling.
- Built strong relationships with customers, vendors, and transportation partners to support logistics.
- Worked flexible hours and extra shifts to meet deadlines during peak season.
- Created and managed weekly employee schedules, optimizing staffing to improve efficiency and coverage.
Education
Some College (No Degree) - EMT
The University of Texas
Richardson, DallasSkills
- Strategic Planning
- Sales Operation Management
- Sales Forecasting and Planning
- Data Analysis and Reporting
- CRM Implementation
- Process Optimization
- Cross-Functional Collaboration
- Business Development
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Sr.Sales Strategy & Operation Manager
Doosan Robotics Americas
03.2024 - Current
Sales Operation Manager
Bear Robotics
03.2023 - 03.2024
Sr. Business Operation and Strategy Analyst
Bear Robotics
04.2022 - 03.2023
Sales Analyst
Nautilus Hyosung
12.2018 - 04.2022
Inside Sales / Sales Analyst
Asiana Airlines
05.2016 - 12.2018
Warehouse Supervisor
Jinny Corporation
03.2013 - 07.2014
Some College (No Degree) - EMT
The University of Texas
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