Dongze Wu
Houston
Summary
Dynamic seller with proven success in customer engagement and sales. Achieved over 100 successful transactions on Facebook Marketplace while maintaining a five-star rating through exceptional communication and relationship-building.
Overview
8
8
years of professional experience
Work History
Facebook Markplace Seller
Dongze Wu
Houston Tx
06.2025 - 11.2025
- 1. Sold over 100 items through Facebook Marketplace, including vehicles and automotive parts.
- 2. Maintained 75+ five-star ratings by delivering excellent customer service
- 3. Strong communication skills, effectively presenting product value and profitability to customers
- 4. Experienced in handling returns and refunds professionally, ensuring customer satisfaction
- 5. Built long-term customer relationships, leading to repeat business and referrals
- 6. Recognize the importance of repeat customers as key contributors to business growth
- 7. In-depth knowledge of products sold, including cars, car parts, audio systems, speakers, turbos, headlights, and taillights
Business Owner
Dongze Wu
Houston, TX
10.2022 - 12.2024
- Revamped, built, and sold customized food trucks, generating approximately $700,000 in yearly revenue.
- Managed end to end production process including vehicle sourcing, fabrication, equipment installation, and quality control.
- Oversaw inventory management, purchasing, work progress, and minimizing waste.
- Trained and mentored new staff on food truck manufacturing customer service best practices.
- negotiated with suppliers and vendors for favorable terms and improve product cost and quality.
- Analyzed market trends to adjust product offerings and pricing strategies effectively.
- Streamlined workflow processes, resulting in improved service delivery times.
- Led direct sales efforts, converting customer inquiries into completed builds through consultative selling and relationship management
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Developed pricing strategies and handled contract negotiations with clients
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Gained hands-on experience in automotive systems, customization, and client-focused design solutions.
Chemical Technician
Techetch
Plymouth, MA
07.2017 - 10.2022
- 1. Waste water treatment : by using the chemicals to separate the water and sludge.
- 2. Recycling water : by testing water with chemicals and change out filters to make clean water to be sent back to the town, reusable water with the good PH level
- 3. Chemical control : mix different chemicals together to make up various cleaning, etching and plating tanks and make chemical adds to keep tanks running optimally.
- 4. Lab tests : able to test various chemicals in the chemical lab to ensure optimal performance of chemistry
Education
High School Diploma -
Duxbury High School
Duxbury, MA06.2016
Skills
- Customer engagement
- Marketing strategies
- Inventory management
- Sales techniques
- Promotions
- Social media marketing
- Online platforms
- Upselling strategies
- Cost control
- Brand awareness
- Facebook marketplace
- Shipping
- Upselling
- Professional networking
- Cross-selling techniques
- Point-of-sale system
- Cash register management
- Teamwork and collaboration
- Organizational skills
- Time management
- Attention to detail
- Cash handling
- Team building
- Active listening
- Problem-solving
- Relationship building
- Multitasking Abilities
- Multitasking
- Conflict resolution
- Opening and closing procedures
- Contract negotiation
- Task prioritization
- Processing payments
- Analytical thinking
- Stock management
- Point of sale operation
- Decision-making
- Interpersonal communication
- Written communication
- Teamwork
- Problem-solving abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Team collaboration
- Team leadership
- Effective communication
- Product knowledge
- Sales presentations
- Interpersonal skills
- Sales process
- Goal setting
- Professionalism
- Strategic planning
- Sales strategy
- Time management abilities
- Customer retention
- Sales training
- Networking skills
- Professional demeanor
- Order processing
- Pricing strategy
- Market research
- Product demonstration
- Account management
- Upselling techniques
- Direct sales
- Business development
- Persuasive communication
- Negotiation tactics
Accomplishments
75 5 star rating on Facebook Marketplace
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Facebook Markplace Seller
Dongze Wu
06.2025 - 11.2025
Business Owner
Dongze Wu
10.2022 - 12.2024
Chemical Technician
Techetch
07.2017 - 10.2022
High School Diploma -
Duxbury High School