Donia Daoud
Summary
Known to be a friendly and approachable individual, able to utilize self and others' emotions in healthy and productive ways, and enthusiastic to creating positive and welcoming first impressions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Associate Banker
JPMorgan Chase
10.2018 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Conducted thorough research on market trends to provide well-informed recommendations for clients'' investment portfolios.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Assistant Sales Associate
Charlotte Russe
03.2018 - 06.2018
- Worked with Management to ensure stockroom and stockroom activities meet Risk
- Management requirements
- Completed floor replenishment and shipment as needed to ensure customersatisfaction and size availability
- Ensured service, merchandising, and operational standards are met throughcompany-defined practices and processes
- Assisted Operations teams with all non-sell duties as assigned by Sales Team
- Manager
- Complied with store policies including but not limited to those concerningattendance and tardiness
- Determined customer needs based on personal features and other customerpreference related factors
- Influenced customer's buying decisions, by communicating information about thequality, value and style of brand and products including style, fit, fabric, price, andcare instructions
- Maintained store standards per Visual Presentation Assessment direction to enhancecustomer's shopping experience
- Reported employee accidents to the leadership team immediately.
Assistant Store Manager
Daily Discounts
02.2017 - 01.2018
- Assisted the Store Owner in planning and implementing strategies to attract sales
- Tracked the progress of weekly, monthly, quarterly and annual objectives
- Maintained price accuracy of goods and ensured adequate stock and inventorylevels
- Managed merchandise selection and stocking
- Coached and supported new and existing Sales Associates
- Communicated with customers and evaluate their needs
- Handled complaints from customers
- Acted as a store's representative and set an example for our staff.
Assistant Sales Associate
Bridal Gown Studios
06.2016 - 11.2016
- Communicated with customers daily and understood their taste in style
- Made customers feel comfortable constantly
- Assisted the bridal party with the “purchase experience” of the wedding gown, ensuring a positive and memorable day
- Monitored and assessed the performance of other individuals and organizations to make improvements or take corrective action when needed
- Selected and used training/instructional methods and procedures appropriate for the situation when learning new aspects of the bridal design process
- Actively looked for ways to help customers, giving full attention to what other people are saying, taking time to understand the points being made, asked questions as appropriate, without interrupting at inappropriate times
- VOLUNTEER
Education
No Degree - Fashion Design, International Manufacturing
FIDM Fashion Institute of Design And Merchandising
San Francisco, CAHigh School Diploma -
Willow Glen High School
San Jose, CANo Degree - Fashion Design
Academy of Art University
San Francisco, CA12.2024
Associate of Science - Sociology
West Valley Community College
Saratoga, CA05.2021
Skills
- Proficient in
- Windows Operating Systems, Internet, and Email
- Typing 45 WPM
- Skilled at Proper Cash Handling
- Strong Interpersonal and Communication Skills
- Creative Problem Solver
- Conflict Resolution including Customer/Client Service and Support Manager
- Diligent, Hard Worker, Driven, and Team Player
- Effective communication
- Team collaboration
- Analytical thinking
- Customer service
- Attention to detail
- Multitasking
- Decision-making
- Organizational skills
Languages
Arabic
Full Professional
Timeline
Associate Banker
JPMorgan Chase
10.2018 - Current
Assistant Sales Associate
Charlotte Russe
03.2018 - 06.2018
Assistant Store Manager
Daily Discounts
02.2017 - 01.2018
Assistant Sales Associate
Bridal Gown Studios
06.2016 - 11.2016
No Degree - Fashion Design, International Manufacturing
FIDM Fashion Institute of Design And Merchandising
High School Diploma -
Willow Glen High School
No Degree - Fashion Design
Academy of Art University
Associate of Science - Sociology
West Valley Community College