Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Donica Bell

Dallas,TX

Summary

Dynamic professional with a track record of excelling in high-pressure environments, utilizing strong interpersonal skills and effective multitasking abilities. Proven adaptability to new settings and rapid mastery of software applications. Committed to delivering exceptional customer service and enhancing organizational reputation through consistent and organized practices.

Overview

24
24
years of professional experience

Work History

COBRA & Benefits Trust Administrator

Ascensus Retirement Services
San Diego, CA
08.2009 - Current
  • Delivered proactive customer service through email and phone communications, ensuring client satisfaction.
  • Provided timely responses to client inquiries and resolved issues effectively.
  • Maintained accurate records of Health Insurance (medical, dental, and vision) and payments for 25+ employers.
  • Conducted monthly audits of insurance carriers, verifying accuracy and compliance.
  • Analyzed administrative systems to identify issues and implemented effective solutions.
  • Applied knowledge of prevailing wage fringe benefit guidelines, COBRA, and HIPAA regulations.
  • Executed mathematical functions for account reconciliation and prepared monthly reports.

Night Auditor

Hilton Gaslamp Quarter
San Diego, CA
02.2007 - 02.2008
  • Checked out guest from the hotel and settled their bill
  • Calculated the hotels daily revenue from the hotel, spa, bar, and restaurant
  • Managed the On Q database and turned over the hotel computers to the next business day
  • Inputted all the daily totals from the hotel into the On Q database and confirmed that the year-to-date, and month-to-date totals were accurate
  • Made daily deposits for the hotels restaurant, spa, and front desk agents
  • Oversaw the hotel during the night and arranged reports with the previous days total revenue

Front Desk Agent/Night Auditor

Radisson Hotel Harborview (now DoubleTree)
San Diego, CA
06.2005 - 02.2007
  • Greeted and checked in guests, assigning rooms efficiently.
  • Managed and confirmed reservations for optimal occupancy rates.
  • Maintained $300 bank and executed nightly deposits accurately.
  • Calculated daily revenue from hotel and restaurant operations.
  • Oversaw night operations, compiling reports on previous day's total revenue.

Customer Service Representative

Sutter Instrument Company
Novato, CA
09.2001 - 08.2004
  • Processed and placed phone orders for medical instruments while managing payments.
  • Maintained accurate inventory records by entering data into Excel spreadsheets.
  • Supplied builders with necessary instrument pieces from warehouse stock.
  • Confirmed receipt of all orders through follow-up communications with customers.
  • Collaborated with team members to improve service efficiency and customer satisfaction.
  • Managed returns and exchanges, ensuring positive resolution for customers throughout process.

Education

Bachelor of Arts - Gerontology

San Diego State University
San Diego
01.2008

Skills

  • Confidentiality maintenance
  • Situation assessment and prioritization
  • Project conceptualization and segmentation
  • Team communication
  • Task management under pressure
  • Microsoft Office proficiency
  • HIPAA compliance
  • COBRA administration
  • Audit management
  • Data reconciliation
  • Client communication

References

References available upon request.

Timeline

COBRA & Benefits Trust Administrator

Ascensus Retirement Services
08.2009 - Current

Night Auditor

Hilton Gaslamp Quarter
02.2007 - 02.2008

Front Desk Agent/Night Auditor

Radisson Hotel Harborview (now DoubleTree)
06.2005 - 02.2007

Customer Service Representative

Sutter Instrument Company
09.2001 - 08.2004

Bachelor of Arts - Gerontology

San Diego State University

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