Donica Ann Rustrum
Hillsboro,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with adaptability to handle multiple projects simultaneously, and a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Inside Sales Account Manager/Project Engineer
SemiTorr Group
03.2023 - Current
- Created and maintained Purchase Orders and RFI submittals
- Participated and facilitated technical training opportunities with preferred vendors
- Maintained detailed records of customer interactions and transactions, allowing for efficient follow-up actions and improved relationship management.
- Exceeded quarterly sales targets consistently by implementing effective prospecting strategies and maintaining a high level of customer service.
- Identified technical risks within managed projects.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Collaborated with other departments to facilitate successful project completion.
Business Office Manager
Source Direct Northwest
08.2019 - 01.2023
- Assisted with development and implementation of financial policies and procedures to streamline operations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized cash flow through optimal billing and collection processes.
- Put together sales proposals and contracts.
- Utilized specialized software to capture and process data.
Event Manager and Sales Administrator
Northview Hotel Group
09.2017 - 05.2019
- Managed high volume events, increasing business retention.
- Worked with event sales and marketing for the sales of destination and all- inclusive weddings.
- Coordinated with sales and marketing teams to publicize and promote events.
- Implemented protocols and procedures to effectively manage planning process.
- Data entry of sales and inventory.
- Trained and supervised event staff to complete tasks on time.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Developed and implemented successful marketing plans to generate event revenue.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Monitored and controlled event expenditures to meet budgets.
Operations Manager
BAMCO At Rose-Hulman Institute Of Technology
08.2016 - 08.2017
- Responsible for developing and managing daily menu plan that includes both cost and schedule, Selecting and managing suppliers to ensure quality products, while keeping costs in compliance within budget.
- Managed supplier and vendor relationships, to ensure quality products at competitive pricing.
- Managed overall operations with successful management of labor and cost accounts.
- Ensured safety practices were followed and practiced daily.
- Hired and trained both permanent and temporary staff members.
- Motivated staff to perform at peak efficiency and quality.
- Increased profit by streamlining operations.
Assistant Manager
Bon Appetit Management Company at Depauw University
08.2015 - 08.2017
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed strategy to increase sales and drive profits.
Event Sales and Marketing Consultant
Dash And A Handful Extraordinary Events
06.2015 - 08.2016
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Prepared pricing agreements and contracts to close sales.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Consistently exceeded new sales growth quotas for events and related services.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
Operations Captain
Bon Appetit Management Company, University of Redlands
01.2014 - 08.2016
- Lead department operationally
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Supervisor
Bon Appetit Management Co At George Fox University
08.2008 - 01.2013
- Evaluated employee performance and coached and trained to improve weak areas.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
Human Resources Manager and Sales Administrator
Source Direct NW
05.2007 - 01.2012
- Oversaw hiring, staffing, and labor law compliance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Updated HR database with new employee information, changes in benefits, and other details.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Business Administration And Management
Linn-Benton Community College
Albany, OR05.2011
Marketing And Hospitality Management
Portland Community College
Portland, OR09.2008
High School Diploma -
Newberg High School
Newberg, OR06.2008
Skills
- Client Contact
- Accounts Payable and Receivable
- Time Management
- Requests for information (RFIs)
- Teamwork and Collaboration
- Purchasing and procurement
- Retention Strategies
- Operations Management
- Job Material Ordering
- Project Management
- Verbal and Written Communication
- Performance Evaluations
- Contract compliance
- Process Management
Accomplishments
2008 National FFA Sales Marketing Champion
2008 Yamhill County Fair & Rodeo Princess
2009 Yamhill County Fair & Rodeo Queen
2008 FFA National Marketing Sales Champion
Won FFA Nationals with a winning marketing and business strategy project.
Timeline
Inside Sales Account Manager/Project Engineer
SemiTorr Group
03.2023 - Current
Business Office Manager
Source Direct Northwest
08.2019 - 01.2023
Event Manager and Sales Administrator
Northview Hotel Group
09.2017 - 05.2019
Operations Manager
BAMCO At Rose-Hulman Institute Of Technology
08.2016 - 08.2017
Assistant Manager
Bon Appetit Management Company at Depauw University
08.2015 - 08.2017
Event Sales and Marketing Consultant
Dash And A Handful Extraordinary Events
06.2015 - 08.2016
Operations Captain
Bon Appetit Management Company, University of Redlands
01.2014 - 08.2016
Supervisor
Bon Appetit Management Co At George Fox University
08.2008 - 01.2013
Human Resources Manager and Sales Administrator
Source Direct NW
05.2007 - 01.2012
Business Administration And Management
Linn-Benton Community College
Marketing And Hospitality Management
Portland Community College
High School Diploma -
Newberg High School
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