Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Donicia Martinez

Lubbock,TX

Summary

Dynamic professional with a proven track record at Clearwater Resources LLC, skilled in HR management and compliance. Adept at multi-tasking and fostering strong client relationships, I excel in communication and organizational skills. My ability to analyze complex data ensures optimal outcomes, while my reliability drives team success in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Graphic Design DTG Operator

Attitude Graphics
Levelland, Tx
04.2019 - 03.2020
  • Maintain manufacturing system as well as carry out shipping and processing to customers and whole sale retailers
  • Maintained production and quality documentation.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Performed routine maintenance on equipment to ensure optimal performance.

HR /DOT Manager

Clearwater Resources LLC.
Lubbock, Tx
03.2016 - 06.2018
  • Created and managed the HR department for a growing business in the oil and gas industry
  • Ensured company compliance with federal and state regulations required for a fleet of vehicles also in charge of the DOT drug and alcohol testing programs
  • Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
  • Prepared and balanced end-of-period reports and reconciled payroll issues.
  • Processed employee rehires, transfers, terminations, and withholdings for employees at different locations.
  • Coordinated child support deductions and distributed wage assignments.

Food and Beverage Server

Alfredo's Mexican Restauraunt
Pecos, TX
10.2014 - 03.2016
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Insurance Underwriter

Fred Loya Insurance
Odessa, TX
02.2011 - 10.2014
  • Performed quality assurance checks on completed work prior to submission.
  • Conducted accurate and thorough risk selection with proper classification of insureds.
  • Reviewed and evaluated customer's applications to determine eligibility for insurance coverage.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Responded to customer inquiries and problems to promote great service.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Maintained accurate records of all insurance transactions using computer software systems.

Education

Associates Degree - Criminal Justicce

Kaplan College
Midland, Tx
11.2012

Criminal Justice

Odessa College
Odessa, Tx
05.2010

Skills

  • Multi-tasking
  • Types 65WPM with 97% accuracy
  • Active Listener
  • Native Listener with the ability to understand non-native speech
  • Cordial
  • Client/Customer service
  • Communication skills
  • Interpersonal skills
  • Reliability
  • Computer skills
  • Organizational Skills

Certification

Officer Administrator with HR Focus

CPR

Languages

  • Spanish
  • English

Timeline

Graphic Design DTG Operator

Attitude Graphics
04.2019 - 03.2020

HR /DOT Manager

Clearwater Resources LLC.
03.2016 - 06.2018

Food and Beverage Server

Alfredo's Mexican Restauraunt
10.2014 - 03.2016

Insurance Underwriter

Fred Loya Insurance
02.2011 - 10.2014

Associates Degree - Criminal Justicce

Kaplan College

Criminal Justice

Odessa College

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