Hiking
Doniell Dentice
Management
Palm Desert,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Café Manager
Natures Health Food and Café
Palm Springs, CA
05.2015 - 04.2019
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development..
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Banquet Server
F10 Catering
Palm Springs, CA
01.2017 - 04.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adapted service based on customer requests and kitchen readiness.
- Monitored dietary restrictions and served guests with special needs.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Provided friendly, courteous service to create memorable moments for guests.
- Prepared serving and appetizer trays and set tables at diverse events.
- Executed synchronized meal service simultaneously serving multiple guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Arranged linens and table settings according to seating plan and event theme.
- Maintained flexible work schedule to meet event needs.
Cafe Manager
Espresso Cielo
Palm Springs , CA
01.2011 - 03.2015
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Secured daily cash by verifying totals and making nightly deposit
- Kept cafe in full compliance with health code standards and achieved consistent scores above 99%
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Shift Supervisor
Lamill Coffee Co
Silver Lake, CA
01.2009 - 01.2011
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Regulated pricing, inventory count and supply during shift hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed and enhanced job assignments for FOH, planned production schedules and strengthened organization of task flows.
Office Manager
Avtek
Arcadia, CA
01.2000 - 01.2009
- Office Manager for family-owned airplane repair service and Federal Aviation testing center.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Compared vendor prices and negotiated for optimal savings.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared meeting materials and took clear notes to distribute to Business owner
- Maintained computer and physical filing systems
Barista
Starbucks Coffee
Palm Desert/Santa Monica, CA
02.1999 - 04.2008
- Maintained supply levels in counter and customer areas to meet typical demands.
- Educated coworkers and customers about new products.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Upsold specialty items with beverages, increasing store sales.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Prioritized drink requests while managing interruptions.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Set and achieved goals for professional development and advancement.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
Education
Bachelor of Arts - Business Management
05.2021 - 06.2025
GED -
09.1994 - 06.1997
Skills
Beverage preparation
Cash handling
Guest relations management
Hospitality service expertise
Banquet coordination
Food preparation and safety
High-volume dining
Customer needs anticipation and conflict mitigation
Resource Allocation
Business Development
Customer Relations
Staff Management
Certification
Management Food Handlers Card
Interests
Camping
Adventure seeking with son
Fishing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
University of Arizona Global Campus - Bachelor of Arts, Business Management
05.2021 - 06.2025
Management Food Handlers Card
12-2019
Banquet Server - F10 Catering
01.2017 - 04.2019
Café Manager - Natures Health Food and Café
05.2015 - 04.2019
Cafe Manager - Espresso Cielo
01.2011 - 03.2015
Shift Supervisor - Lamill Coffee Co
01.2009 - 01.2011
Office Manager - Avtek
01.2000 - 01.2009
Barista - Starbucks Coffee
02.1999 - 04.2008
Rim of The World High School - GED,
09.1994 - 06.1997