Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donielle Aperto

Wailuku,HI

Summary

Experienced with team leadership, ensuring smooth operations and high productivity. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

12
12
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2018 - Current
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Kept cases and shelves clean and well stocked.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Offered product samples, answered questions and helped customers find items.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.oo
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Sales Associate

Maui built
01.2018 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Customer service, Talk about the brand and how it started up

Supervisor/Team Lead

Quicksilver Associates Inc.
01.2018 - 07.2018
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Distributed individual assignments to team members and monitored progress against production timetables.
  • Held meetings with employees to evaluate performance and make plans for improvement.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Gathered, organized and input information into digital database.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Generated reports detailing findings and recommendations.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Barista

Island Vintage Coffee Inc.
04.2017 - 08.2017
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Memorized ingredients and recipes for all specialty drinks.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Cash handler

Assistant Store Manager

PacSun
04.2016 - 08.2018
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Handled customer service by dealing with complaints and answering customer questions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Cash handling, opening and closing store and preparing cash drawers.
  • Making schedule and zone sheets for sales goals.
  • Shipment handler, checking in boxes and censoring Clothes to be put out onto the sales floor.

Marketing Associate

Bubba Gump Shrimp Co.
11.2013 - 04.2014
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Assisted in creation of pre-season marketing plans to support department and divisional strategies.
  • Stockroom work and organizing
  • Cash handling, open and closing drawers

Sales Associate

Flip Flop Shops
04.2013 - 10.2013
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Receiving shipments
  • Customer service

Education

Diploma - undefined

Henry Perrine Baldwin High School
Wailuku, HI
2009

Skills

  • Stock management
  • Staff scheduling
  • Customer relations
  • Order management
  • Order processing
  • Sales and marketing
  • Goals and performance
  • POS systems operations
  • Customer experience
  • Cash handling
  • Shipment experience
  • Coffee experienced
  • Menu memorization
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Cash handling expertise
  • Staff motivation
  • Inventory control and record keeping
  • Policy enforcement
  • Safety
  • Shift reporting
  • Sales monitoring
  • Team leadership
  • Problem-solving
  • Staff supervision
  • Positive attitude
  • Goal setting and tracking
  • Inventory counts
  • Assigning work
  • POS system operation
  • Shift checklists
  • Team-building activities

Timeline

Shift Supervisor

Starbucks
10.2018 - Current

Sales Associate

Maui built
01.2018 - 12.2018

Supervisor/Team Lead

Quicksilver Associates Inc.
01.2018 - 07.2018

Barista

Island Vintage Coffee Inc.
04.2017 - 08.2017

Assistant Store Manager

PacSun
04.2016 - 08.2018

Marketing Associate

Bubba Gump Shrimp Co.
11.2013 - 04.2014

Sales Associate

Flip Flop Shops
04.2013 - 10.2013

Diploma - undefined

Henry Perrine Baldwin High School

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Donielle Aperto