Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donielle January

Detroit,MI

Summary

Hardworking employee bringing 10 years' experience in a fast pace and dynamic hospital call center environment. Trained in scheduling multiple services and location, assisting with Trouble shooting electronic medical charts, training and profound customer service. I have a Passion for supporting quality care for individuals whom i service and support for my team members who fall under my leadership. I am also a fundraiser hostess for the Make a wish and breast cancer awareness. I have participated in several community outreaches from diabetic education, serving and feeding the homeless and volunteering with seniors at a senior living facility with event planning and decor.

Overview

16
16
years of professional experience

Work History

Board Member

Detroit City Council
Detroit, MI
04.2023 - Current
  • Hear and determine appeals for valuation, classification, and other matters in accordance with the General Property Tax Act.
  • Consider Hope Applications - Work with applicants to ascertain challenges to reach a proper decision.
  • Participate in community outreach events.
  • Work as a part of a team to allow homeowners seeking relief from property taxes a fair and equitable opportunity.

Patient Advocate Level 2

Henry Ford Hospital
Detroit, MI
06.2013 - 04.2023
  • Helped patients understand care, coverage and payment responsibilities and rights.
  • Managed database of patient information and frequently used computerized systems to track details.
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Stayed current on community-based resources and services useful to patients.
  • Collaborated with clinical and administrative staff to meet patient needs.

Team Leader

Toys R Us
Ann Arbor, MI
08.2008 - 11.2009
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated tasks to team members, maximizing unique strengths and skill sets.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored team progress and enforced deadlines.
  • Documented production levels and materials used to keep management informed.
  • Rotated through series of different stations based on team needs.

Education

Associate of Science - Nursing

Wayne County Community College District
Detroit, MI

Skills

  • Patient Needs Assessment and Referral
  • Verbal and Written Communication
  • Communicating to Patients and Families
  • Organized and Efficient
  • Caring and Empathetic
  • Knowledge of Community Services and Programs
  • Documenting and Recording Information
  • Quality Standards and Protocols
  • Registration and Scheduling
  • Microsoft Office
  • Time Management and Prioritization

Timeline

Board Member

Detroit City Council
04.2023 - Current

Patient Advocate Level 2

Henry Ford Hospital
06.2013 - 04.2023

Team Leader

Toys R Us
08.2008 - 11.2009

Associate of Science - Nursing

Wayne County Community College District

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Donielle January