Devin Jolly
Charlotte,NC
Summary
Energetic professional skilled in high volume customer traffic all while enhancing the customer experience. Excellent leadership skills and has the ability to troubleshoot and problem-solve in faced paced environments. A very reliable and hardworking professional that can thrive autonomously or in teams to serve several customers per shift. Has exceptional experience in managing staff and day-to-day operations.
Overview
6
6
years of professional experience
Work History
Assistant /Bartender
Northstone Country Club
Huntersville, NC
09.2021 - Current
- Serve bar and restaurant patrons food and drinks while providing excellent customer service
- Keep the bar area clean and stocked
- Assist with inventory and restocking.
- Greeted customers, took orders and served drinks.
- Maintained cleanliness of bar area, restocked supplies and removed empty glasses.
- Performed cash handling duties such as taking payments, making change and processing credit card transactions.
- Organized special events such as tastings, happy hours or promotional activities related to alcoholic beverages.
- Set up bars for private functions including arranging glassware and preparing garnishes.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted frequent visitors by name and explained new promotions.
Ride Attendant
Frankie's
06.2020 - 09.2021
- Oversee go-kart and roller coaster operations while providing excellent customer service to guests.
Team Lead
Under Armor
09.2020 - 06.2021
- Supported the Store Manager with establishing store plans to achieve store sales goals
- Managed store schedule to maximize productivity
- Assisted customers with purchasing decisions.
Assistant Manager
Journey's
06.2018 - 03.2020
- Assisted Store Manger with managing store operations
- Coached and provided feedback to employees
- Recruited and trained employees
- Resolved customer issues efficiently and effectively
- Opened and closed the store.
Education
Diploma -
Ecot Cincinnati
Cincinnati, Ohio06.2017
Skills
- Customer Service
- Problem Solving
- Conflict resolution
- Needs Assessment
- Cash handling
- Ability to multi-task
- Professional Appearance
- Outgoing Personality
- Salesmanship
- Staff Management
- Courteous
- Promotional skills
Timeline
Assistant /Bartender
Northstone Country Club
09.2021 - Current
Team Lead
Under Armor
09.2020 - 06.2021
Ride Attendant
Frankie's
06.2020 - 09.2021
Assistant Manager
Journey's
06.2018 - 03.2020
Diploma -
Ecot Cincinnati
Similar Profiles
Kylee StrickfadenKylee Strickfaden
Membership and Marketing Intern at NorthStone Country ClubMembership and Marketing Intern at NorthStone Country Club
Jacob MeelerJacob Meeler
Cart Staff at Northstone Country ClubCart Staff at Northstone Country Club
Wade HuffstetlerWade Huffstetler
Pool Gate Attendant at Northstone Country ClubPool Gate Attendant at Northstone Country Club