Doniesha Mosley

• Proficient in remote communication tools and software, including Zendesk, Freshdesk, Slack, and Zoom.

• Strong ability to empathize with customers, understand their needs, and resolve their issues promptly.

• Proven track record of maintaining a high customer satisfaction rate through effective problem-solving and exceptional service.

• Exceptional multi-tasking abilities, adaptability, and the capacity to work independently in a remote setting.

• Excellent written and verbal communication skills, enabling clear and concise customer interactions.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.