Doniesha Stanfield
Chicago,IL
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
10
10
years of professional experience
Work History
Universal Branch Representative
Chicago Patrolmen's Federal Credit Union
09.2016 - Current
- Performs a wide variety of transactions accurately including loan origination and closings for both secured and unsecured loans within NCUA guidelines.
- Developed deep understanding of company products and services, responding promptly to inquiries and resolving issues quickly and efficiently.
- Weekly lead sales and operational meetings coaching team members on new products and compliance trends increasing productivity by 20%
- Prepare detailed reports summarizing operational activities at the branch for review by upper management.
- Monthly participate in Chicago Police Dept training classes to promote the bank's brand awareness and loan services available.
- Analyze data, identified trends, and provided recommendations for cost savings opportunities within the branch.
- Recognized 12 consecutive months as "Debt protection Loan expert"
- Train new employees on banking processes and procedures.
Senior Personal Banker
Guaranty Bank
09.2013 - 09.2019
- Administered professional service while processing a wide variety of transactions
- Daily supervised a team of 5 overseeing the daily balancing, operations and sales of the branch providing coaching when needed.
- Stayed up to date with compliance as well as company policy
- Performed account maintenance such as fraud identification, prevention and collections when necessary
- Consistently achieved and exceeded individual and branch sales goal achieving top sales producer for over 9 consecutive months and receiving over 5 customer service awards
- Consultation of products and services at offsite events including work sites, stores, and enrollment meetings
- Collaborated with other departments to provide comprehensive solutions to resolve customer issues.
- Trained more than 20 newly hired employees 4 of which became managers
- Assisted customers in opening new accounts, initiate loan applications and provided detailed information on additional products to enhance banking services
Education
Associate of Applied Science - General Studies
Malcolm X College
Chicago, IL05.2002
Skills
- Partnership Building
- Processing Loan Applications
- Bank Deposits
- Financial Services
- Investment Banking
- Cash Reconciliation
- Balance Cash Drawers
- Fraud Monitoring
- Team Cooperation
- Product and Service Sales
- Business Solutions
- Sales Strategy Development
Timeline
Universal Branch Representative
Chicago Patrolmen's Federal Credit Union
09.2016 - Current
Senior Personal Banker
Guaranty Bank
09.2013 - 09.2019
Associate of Applied Science - General Studies
Malcolm X College
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