Doniesha Wilford
Summary
Professional administrative expert known for high standards and commitment to achieving results. Extensive experience in streamlining processes and optimizing office procedures to enhance productivity. Strong focus on team collaboration and adaptability, ensuring seamless operations and effective problem-solving. Recognized for organizational and communication skills, essential for supporting dynamic office environments.
Experienced with administrative operations, ensuring efficient and effective office management. Utilizes strong organizational and multitasking abilities to support executive teams and streamline processes. Knowledge of best practices in administrative services to enhance productivity and operational efficiency.
Overview
22
22
years of professional experience
Work History
Administrative Services Officer
UCSF Benioff Children's Hospital
04.2025 - Current
- Managed scheduling of patient appointments to enhance workflow and service delivery.
- Directed communication strategies to ensure timely responses to office inquiries and requests.
- Oversaw the accuracy and regulatory compliance of medical records to support efficient healthcare operations.
- Assisted administrative team with data entry to streamline operational processes.
Schedule Coordinator
UCSF Benioff Children's Hospital
02.2009 - 04.2025
- Coordinated schedules for multiple departments, ensuring optimal resource allocation and efficiency.
- Managed appointment logistics using scheduling software to enhance workflow and reduce conflicts.
- Communicated with team members to confirm availability and address scheduling concerns promptly.
- Assisted in the development of scheduling policies to improve consistency across operations.
PCT
UCSF Benioff Children's Hospital
10.2003 - 06.2008
- Supported healthcare team by monitoring patient vital signs and implementing comfort measures.
- Oversaw and recorded patient progress within electronic health records system.
- Facilitated daily operations to ensure a safe and nurturing environment for patients.
- Facilitated effective communication with families to convey patient care plans and updates.
Education
Business
City College of San Francisco
San Francisco, CASkills
Microsoft Office Suite (Outlook, Excel, PowerPoint and word
Apex/Epic
Medical Terminology
Case Management
Patient outreach
Medical Records Management
Scheduling and calendar Management
Quality Assurance
Strong problem solver
Resourceful
Strong Analytical Skills
Strong Interpersonal/ Communication Skills
Administrative Support
Professional Communication
Patient Scheduling
Data entry
Administrative operations
Patient communication
Team collaboration
Customer service
Conflict Resolution
Time management
Records management
HIPAA compliance
Timeline
Administrative Services Officer
UCSF Benioff Children's Hospital
04.2025 - Current
Schedule Coordinator
UCSF Benioff Children's Hospital
02.2009 - 04.2025
PCT
UCSF Benioff Children's Hospital
10.2003 - 06.2008
Business
City College of San Francisco