DONIKA L. JACKSON
Indianapolis,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Social Services
Castleton Healthcare Center
09.2023 - Current
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Collaborated with department managers to correct and improve services.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Conducted comprehensive assessments to identify the unique needs and preferences of elderly patients.
- Mentored new social workers in the field of geriatrics, sharing knowledge and fostering professional growth within the team.
- Advocated for patients'' rights, ensuring appropriate accommodations and services were provided.
- Enhanced patient quality of life by implementing individualized care plans and providing emotional support.
Director of Social Services
American Village
12.2022 - 09.2023
- Provide assistance to residents in adjusting to facility
- Conduct Minimum Data Set assessments
- Mediate issues that arose among residents and families, ensuring follow-up and addressing psychosocial needs
- Assess each resident's psychosocial needs and developed plan of care
- Coordinate discharge planning
- Manage team comprised of 1 social services assistant and 1 Memory Care Support Specialist
- Offer guidance to residents and families in dealing with roommate conflicts and/or room changes
- Provide comprehensive care and support to individuals facing mental health challenges
- Conduct assessments and screenings to identify mental health needs and implement evidence-based interventions to address those needs
Director of Admissions
American Village
08.2021 - 12.2022
- Trained and coordinated appropriate staff to serve as back up for above admissions functions when Director of Admissions is unavailable
- Provided assistance to residents in adjusting to facility
- Assisted nursing staff with new admissions upon arrival
- Managed internal admissions system, handling 90% of inquiries from hospitals, 5% from families and 5% from community facilities
- Conducted quality facility tours, maintained knowledge of bed availability and ensured appropriate follow-up
- Participated in daily team meetings to alert appropriate staff members of projected changes in admissions, bed changes, discharges, tours, and meetings
- Monitored trends for inquiries, admissions, census, closing and denials - including monitoring all active and inactive inquiries
- Prepared and submitted reporting tools accurately and timely
Social Services Assistant
American Village
10.2016 - 08.2021
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
- Facilitated successful transitions from institutional settings back into the community through comprehensive discharge planning.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
Director of Social Services/Admissions
Mount Vernon Nursing and Rehabilitation
04.2015 - 09.2016
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Managed internal admissions system through acceptance of inquiry calls from hospitals, families and community.
- Provided facility tours, maintained current knowledge of bed availability, and ensured responses to all inquiries were handled in a timely manner.
- Coordinated luncheons with community doctor offices and organizations.
- Developed and implemented special events to draw public to visit community.
Education
Master of Healthcare Administration -
University of Southern Indiana
Evansville, IN08.2020
Bachelor of Science - Health Services, Term Care Administration
University of Southern Indiana
Evansville, IN08.2015
Skills
- Rehabilitation Services Coordination
- Case Planning and Management
- Cognitive Assessment
- Department Leadership
- Grievance Resolution
- Trauma-Informed Care
- Patient Interaction
- Social Support
- Referral Coordination
- Coaching and Mentoring
- Influencing Others
Certification
- Social Service Designee, 2016
- Certified Nursing Assistant, 2022
- Notary Public, 2023
References
Available upon request
Timeline
Director of Social Services
Castleton Healthcare Center
09.2023 - Current
Director of Social Services
American Village
12.2022 - 09.2023
Director of Admissions
American Village
08.2021 - 12.2022
Social Services Assistant
American Village
10.2016 - 08.2021
Director of Social Services/Admissions
Mount Vernon Nursing and Rehabilitation
04.2015 - 09.2016
Bachelor of Science - Health Services, Term Care Administration
University of Southern Indiana
- Social Service Designee, 2016
- Certified Nursing Assistant, 2022
- Notary Public, 2023
Master of Healthcare Administration -
University of Southern Indiana
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