Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donise Parham

Greensboro,NC

Summary

I volunteered at the Veterans Administration for about 10 years working in the Human Resources Department. I also have done varies jobs as a Certified and Geriatric Nurse for many years. Currently, I'm a transportation Owner for the state of Maryland since 2019 and a junior at Coppin State University obtaining my degree as a BS in Health Science.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Owner

All Around 2 Transportation Services
07.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Expanded business into new markets, cond
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Driver Supervisor

D&D Sedans LLC
04.2010 - 09.2018
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
  • Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
  • Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
  • Developed clear expectations for driver performance, ensuring consistent quality across the team.
  • Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
  • Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
  • Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
  • Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
  • Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
  • Handled disciplinary actions when necessary while maintaining professionalism and fairness.
  • Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
  • Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
  • Consistently kept an open line of communication between upper management and driving staff members.
  • Collaborated with other departments to ensure smooth operations and address any logistical challenges effectively.
  • Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
  • Improved driver performance by implementing comprehensive training programs and regular evaluations.
  • Implemented incentive programs to motivate drivers to achieve higher levels of productivity and customer service excellence.

Driver

Yellow Taxi Cab & Taxi Services
02.2004 - 06.2009
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

CNA/GNA

NursefindersMedical Staffing
04.2000 - 12.2004
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.

Administrative Assistant

Bon Secours Women's Resource Center
07.2000 - 08.2001
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Human Resources Administrator

Veterans Administration Medical Center
06.1989 - 09.1998
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
  • Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.

Education

Bachelor Of Health Science - Psychology/ Research

Coppin State University
Baltimore, MD

CNA/GNA Certification - CNA/GNA

Future Care Canton/Harbor
Baltimore, MD
06.2002

Skills

  • Customer Relations
  • Small business operations
  • Verbal and written communication
  • Client Service
  • Operations Management
  • Business Management
  • Business Planning
  • Strategic Planning
  • Staff Management
  • Marketing
  • Team Oversight
  • Financial Management
  • Staff hiring
  • Business Development
  • Business Administration
  • Business launch
  • Business marketing
  • Consulting
  • Negotiation
  • Sales Leadership
  • Employee Development
  • Administrative Oversight
  • Contract Management
  • Financial Planning
  • Sales management
  • Regulatory Compliance
  • Human Resource Management
  • Human Resources
  • Hiring and staffing
  • Key partnership cultivation
  • Attention to Detail
  • Customer Service
  • Customer Relations
  • Teamwork and Collaboration
  • Team Leadership
  • Customer Service Management
  • Effective leader
  • Scheduling
  • Goal Setting
  • Business Leadership
  • Schedule Management
  • Records Organization and Management
  • Desktops, Laptops, and Mobile Devices
  • Customer Retention
  • Employee Relations
  • Employee Scheduling

  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations
  • Customer Relations

Certification

CNA/GNA

Timeline

Owner

All Around 2 Transportation Services
07.2019 - Current

Driver Supervisor

D&D Sedans LLC
04.2010 - 09.2018

Driver

Yellow Taxi Cab & Taxi Services
02.2004 - 06.2009

Administrative Assistant

Bon Secours Women's Resource Center
07.2000 - 08.2001

CNA/GNA

NursefindersMedical Staffing
04.2000 - 12.2004

Human Resources Administrator

Veterans Administration Medical Center
06.1989 - 09.1998

Bachelor Of Health Science - Psychology/ Research

Coppin State University

CNA/GNA Certification - CNA/GNA

Future Care Canton/Harbor

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Donise Parham