Donisha Amison
Columbus,OH
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Offering a self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Secretary II
Columbus City Schools
10.2020 - Current
- Secretary for the Director of the Home Instruction Department.
- Answer multi-line phone system to assist parents and staff.
- Managed executive calendars and scheduling appointments for the department.
- Completes legislation for the Board of Education employee boarding.
- Prepare professional correspondence, including emails and letters.
- Process payroll documents for 40+ home instructors.
- Enroll and schedule students assigned to Home Instruction.
- Maintain daily reports and spreadsheets.
- Provided clerical support copying, faxing, and filing documents.
Customer Service Specialist
Zulily
10.2020 - 12.2023
- Responded to customer calls, chats and emails to assist with placing orders and order status.
- Responded to customer calls, chats and emails to answer questions about products and services.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high call, chat and email volume while maintaining a courteous and professional demeanor.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Handled escalated calls, chats and emails calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved customer complaints and addressed emergency requests and needs.
Transportation Call Center Representative
Columbus City Schools
08.2017 - 10.2020
- Responds to incoming telephone calls from the parents, staff and the public regarding matters of student transportation.
- Responds to difficult or complex student transportation requests, issues, inquiries, or complaints to provide the most direct resolution to the customer.
- Tracks buses using the Zonar System to provide the most up-to-date information regarding active bus routes, bus stop information, and general whereabouts of a particular bus.
- Initiates a bus status request form to be sent to the dispatching team as needed when a bus cannot be located.
- Documents all calls received and current status in automated tracking system.
Customer Support Consultant
Thirty-One Gifts
02.2013 - 08.2019
- Handled a minimum of 75-100 inbound calls, chats and emails from business consultants needing assistance with their independent business.
- Supported consultants through back-office administration, client administration and marketing support.
- Respond to consultant and customer inquiries by phone, chat and email.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to customer success.
Education
High School Diploma -
Sandusky High School
Sandusky, OH06.1997
Skills
- Office Administration
- Verbal and Written Communication
- Excellent knowledge of MS Office
- Ability to quickly analyze and resolve problems
- Strong interpersonal skills, professional, and empathetic
Timeline
Secretary II
Columbus City Schools
10.2020 - Current
Customer Service Specialist
Zulily
10.2020 - 12.2023
Transportation Call Center Representative
Columbus City Schools
08.2017 - 10.2020
Customer Support Consultant
Thirty-One Gifts
02.2013 - 08.2019
High School Diploma -
Sandusky High School