Donisha Burton
Middleburg,FL
Summary
Talented individual looking to secure a position where extensive experience and recent training will aid in the growth and profitability of a well-established company. Authorized to work in the US for any employer Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10+years background maintaining customer satisfaction and contributing to company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Laboratory Assistant
Naval Hospital Jacksonville
Jacksonville, FL
12.2019 - Current
- Collected blood specimens by venipuncture and capillary technique in fast-paced environment
- Verified patient information and forms accurately
- Assisted with processing DNA cards
- Administrative task
- Inbound/Outbound calls
- Insurance verification
- Schedule and confirm appointments
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Answered average of 50-100 calls, emails and faxes per day, addressing patient, doctor and nurse's inquiries, solving problems and providing information.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Target
Jacksonville, FL
08.2017 - 12.2019
- Completing customer order process, creating customer accounts, order placement, refunds or exchanges, resolving customer complaints in accurate and timely manner
- Reviewing orders for pricing, products, availability, expiry dating, and discontinued items, and makes adjustments as necessary for release by end of business day; Ensuring all regional and contract pricing is up to date
- Advising sales reps and customers of backorders and processes, handling order status queries; responding to customer inquiries; directing requests and unresolved issues to designated resource
- Operated live chat
- Provided assistance to customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to 50+ customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Laboratory Assistant
Neighborhood Healthcare
El Cajon, CA
08.2015 - 06.2017
- Collected blood specimens by venipuncture and capillary technique in fast paced environment
- Verified patient information and forms accurately
- Correctly labeled specimen tubes
- Centrifuge blood specimens
- Vital signs
- Transport all specimens to laboratory
- Administrative task
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Conducted evaluations for as many 20 patients daily.
- Set up, maintained and verified sterility of lab equipment and tools.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Phlebotomist Intern
MCRD
San Diego, CA
03.2015 - 04.2015
- Collected blood specimens by venipuncture and capillary technique in fast paced environment for 50+ service members.
- Verified patient information and forms accurately
- Correctly labeled specimen tubes
- Assisted with processing DNA cards
Customer Service Sales Specialist
Cricket Communications, Inc
San Diego, CA
04.2006 - 05.2013
- Performed Payment research
- Customer service
- Billing inquiries
- Performed Insurance claims
- Ran Daily reports
- Training and educating sales reps
- Opening sales stores
- Answering multi line calls
- Marketing
- Cashing handling
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend proper cellular device to customers.
- Handled customer inquiries and high-volume calls to solve billing and ordering problems, independently resolving 80% of issues.
- Achieve 95% average customer satisfaction rating to date, surpassing team goal by 15%.
Education
CPT 1 -
US Colleges
San Diego, CA04.2015
Emergency Medical Technician- Certificate -
Kaplan College
01.2013
Skills
- E-commerce
- Sales (8 years)
- Marketing (8 years)
- Customer service (10 years)
- Analysis skills
- Customer Support
- Analytical and Critical Thinking
- Multitasking Abilities
- Excellent Communication
- MS Office
- Data Entry
- Training and Development
Certification
Certified Phlebotomy Technician (CPT)
October 2017 to October 2018
Timeline
Lead Laboratory Assistant
Naval Hospital Jacksonville
12.2019 - Current
Customer Service Representative
Target
08.2017 - 12.2019
Laboratory Assistant
Neighborhood Healthcare
08.2015 - 06.2017
Phlebotomist Intern
MCRD
03.2015 - 04.2015
Customer Service Sales Specialist
Cricket Communications, Inc
04.2006 - 05.2013
CPT 1 -
US Colleges
Emergency Medical Technician- Certificate -
Kaplan College
Certified Phlebotomy Technician (CPT)
October 2017 to October 2018
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