Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Donisha Cole

Jacksonville

Summary

Experienced professional customer service representative with a diverse background across multiple industries. Valued for reliability and teamwork, I possess a positive and outgoing demeanor that facilitates strong client connections. Committed to ensuring customer satisfaction and driving company success. Specialize in streamlining processes for optimal quality and speed, consistently seeking efficiency. With an articulate and energetic approach, I am results-oriented and passionate about cultivating partnerships, building relationships, and fostering business growth.

Overview

8
8
years of professional experience

Work History

Finish Good Clerk

Jinkos Solar
01.2025 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming finished goods using PDA.
  • Applied Alpha sequence guide for correct identification of letters on pallets.
  • Directed Pallet Jack Operator to retrieve specific alpha sequence to loading dock.
  • Recorded pallet information through scanning and organized using a numerical system.
  • Created packing list and bill of lading for forklift operator.

Warehouse Clerk

AAR Corporate
01.2024 - 10.2024
  • Assisted in receiving, unloading and stocking incoming shipments
  • Assisted in the preparation of orders for customers, picking, packing and labeling products correctly
  • Inspected inventory items for defects and damage, ensuring quality control standards were met
  • Processed orders accurately using computer-based systems for tracking inventory levels, pricing and order status
  • Reviewed bills of lading to ensure that quantities match what is received
  • Maintained a neat, clean, and organized warehouse and office environment
  • Collaborated with other departments to understand customer needs and develop solutions accordingly
  • Followed internal procedures for tracking and recording shipments
  • Answered customer questions regarding status or feasibility of job requests
  • Proficiency in Microsoft word and Excel
  • Accurately scanned documents and place in correct location in system
  • Shipping/receiving documents and maintaining all records
  • Assuring that shipping/receiving counts match picking/purchase order documents and assisting in resolving any discrepancies
  • Picking orders to be shipped, ensure proper labels and paperwork have been applied before shipping
  • Sorting product to pallets

Insurance Specialist-temp

McKesson
11.2023 - 01.2024
  • Handle outbound calls to providers to follow up with prior authorization status and insurance verification
  • Provide accurate information to the patient and or the Healthcare provider
  • Provide appropriate follow up and next steps for caller
  • Multitask between several internal system programs
  • Develop and implement strategies to improve the efficiency and accuracy of insurance claims processing
  • Assist in maintaining accurate and up-to-date insurance records for all patients
  • Maintain excellent customer service while handling outbound calls to providers and patients
  • Answer 40+ calls per day on average from customers and help with their questions
  • Use several computer programs at the same time for each call
  • Solve problems on your own and try to fix issues in one call
  • Meet call center goals and provide accurate information politely and professionally
  • Listen carefully to understand what customers need and use your knowledge to respond effectively and guide them on what to do next
  • Adapt to changes in procedures or guidelines and stay professional and focused while working from home
  • Work with other teams to resolve issues and improve service

Mail Handler Assistant (Seasonal)

United States Postal Service
12.2022 - 09.2023
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
  • Used automated mail processing equipment to sort and collate mail
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail

Customer Service Representative-temp

Alorica for Verizon
05.2022 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers

FC Associate

Amazon Fulfillment Center
08.2020 - 05.2022
  • Successfully read and analyzed work orders to ensure consistency with merchandise information, improving accuracy and efficiency
  • Thoroughly evaluated merchandise for irregularities, flaws, or damage, resulting in fewer errors and customer complaints
  • Prepared and organized envelopes, packages, containers, and pallets with precise merchandise counts, improving organization and streamlining shipping processes
  • Utilized frequency scanners to track shipment progression and input data into shipping system, increasing visibility and accuracy of shipping information

NetOps Associate

Automotive Broadcasting Network
12.2018 - 03.2019
  • Processed an average of 40-50 proofs daily, contributing to the efficient operation of the team
  • Created new accounts for clients and promptly addressed any account issues with dealers, improving customer satisfaction
  • Timely updated pricing by changing labels and signage for short-term promotions and final clearances, supporting the smooth operation of the business

Certified Medical Assistant

Clinic For Kidney Diseases
04.2017 - 10.2018
  • Assisted Physicians with a range of tasks, contributing to the smooth operation of the medical team
  • Secured necessary authorization for patient appointments, enhancing scheduling efficiency.
  • Tracked inventory of medical supplies and placed orders to avoid shortages.

Education

Diploma - Medical Assistant

MedicalVista College
El Paso, TX
01.2018

High School - Diploma -

Nathan
01.2010

Skills

  • Automated mail processing equipment
  • Customer satisfaction
  • Customer needs assessment
  • Customer call handling
  • Work order analysis
  • Merchandise evaluation
  • Frequency scanners
  • Account creation
  • Assisting physicians
  • Prior authorization
  • Daily log updating
  • Medication Administration Record
  • Data Entry
  • Typing speed (35 WPM)
  • Administrative Support
  • Customer Account Management
  • Attention to Detail
  • Team Player
  • Microsoft Office
  • Verbal Communication
  • Written Communication
  • Customer Service Issue Resolution
  • Shipping and receiving
  • Organization
  • Packaging
  • Labeling
  • Teamwork
  • Record keeping
  • Customer service
  • Envelope preparation
  • Package preparation
  • Pallet preparation
  • 10-Key
  • Computer skills

Personal Information

Authorized To Work: US

Timeline

Finish Good Clerk

Jinkos Solar
01.2025 - Current

Warehouse Clerk

AAR Corporate
01.2024 - 10.2024

Insurance Specialist-temp

McKesson
11.2023 - 01.2024

Mail Handler Assistant (Seasonal)

United States Postal Service
12.2022 - 09.2023

Customer Service Representative-temp

Alorica for Verizon
05.2022 - 08.2022

FC Associate

Amazon Fulfillment Center
08.2020 - 05.2022

NetOps Associate

Automotive Broadcasting Network
12.2018 - 03.2019

Certified Medical Assistant

Clinic For Kidney Diseases
04.2017 - 10.2018

Diploma - Medical Assistant

MedicalVista College

High School - Diploma -

Nathan

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Donisha Cole