Donisha Williams
Waukegan,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
Faneuil
Waukegan, IL
12.2022 - 07.2023
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed customer inquiries through telephone, email and social media interfaces.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Obtained proper authorization and identification to release confidential medical records.
Customer Service Representative
Broadpath
Waukegan, IL
02.2022 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
Guest Service Associate
Hyatt
Waukegan, IL
01.2021 - 01.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
Education
High School Diploma -
Warren Township High-school
Gurnee, IL06.2008
Skills
- Medical Billing
- Customer Service
- Office Administration
- Appointment Confirmation
- HIPAA Compliance
- Routing Lab Results
- System Updates
- Problem-Solving
- Detail-Oriented
- Verbal and Written Communication
- Data Entry
- Technical Issue Troubleshooting
- Editing and Proofreading
- Decision-Making
- Creative Strategies
- Crisis Response
- Team Development
- Active Listening
- Complaint Resolution
- Microsoft Office Expertise
- 10-Key
- Microsoft Outlook
- Typing Proficiency
- Microsoft Office Suite
- Credit Card Payment Processing
- High-Energy Attitude
- Computer Proficiency
- Multi-Task Management
- Microsoft Excel
- Inbound and Outbound Calling
- Data Collection
- Customer Relationship Management (CRM)
- CRM Software
- Office Equipment Proficiency
- Appointment Scheduling
Timeline
Healthcare Customer Service Representative
Faneuil
12.2022 - 07.2023
Customer Service Representative
Broadpath
02.2022 - 11.2022
Guest Service Associate
Hyatt
01.2021 - 01.2022
High School Diploma -
Warren Township High-school