Donita Chavez

Support all Information Technology functions, including hardware and software troubleshooting, maintenance, peripheral equipment, and data security for the site facility. Effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure. Scope includes networks, process computers, and end-user computers. Collaborated with the global infrastructure team to diagnose issues and improve shared network resource performance. Actively engage in problem management, identifying risks and opportunities for system enhancement. Assist in implementation, programming, system maintenance, and training for manufacturing business systems and technology solutions across multiple business units.

• Contributed to the development of the IT Capital Budget, supporting site fund approval and forecasting, helping to ensure accurate resource allocation.
• Managed the preparation and processing of IT procurement documentation, ensuring timely and accurate purchasing of hardware, software, and services Support ERP systems and Zebra printers for warehouse operations.
• Administered Office 365 user accounts, including creation, modification, deletion, and shared mailbox management across the Americas, ensuring 100% compliance with access control policies
• Collaborated with vendors to implement a comprehensive camera and door access control system, improving security operations and reducing unauthorized access incidents
• Contributed to the development of the IT Capital Budget, supporting site fund approval and forecasting, helping to ensure accurate resource allocation.
• Coordinated vendor services and technology transitions to support relocation of building facilities.
• Onboarded employees to Proofpoint LMS Cybersecurity training, ensuring 100% participation and completion rates across the team, contributing to improved security awareness

Contract to Hire

Supported the Vice President of IT Security and Governance on enterprise security initiatives.

Conducted asset inventory assessments to validate alignment with TrendMicro systems.

Provided recommendations to optimize TrendMicro product configuration for enhanced security.

Assisted in data collection and analysis to support FAIR (Factor Analysis of Information Risk) assessments.

Managed the day-to-day activities of the Service Desk across ten long-term-care facilities., supporting over 1000+ users locally and for remote sites, consisting of a team of two. Mentored level 1 Support Analyst. Provided advanced-level support for the day-to-day operations involving user desktops, servers, virtual environment, and related software. Actively engaged in problem management, identifying risks and opportunities for system enhancement. Provided performance assessment and recommendations internally. Maintained and improved delivery systems availability, functionality, and performance for multiple systems and participated in 24/7 on-call support.

Career Growth:

• Began tenure with the company as a Support Analyst, receiving a promotion to Senior Support Analyst in 2019.

• Maintained Active Directory User and Computer objects, moving objects as roles changed.

• Created and modified NetSmart MyUnity HMX accounts for clinical users.

• Processed move, add, and change user requests in the Trackit & BMC Footprints ticketing systems.

• Monitored daily VMWare Horizon View sessions to ensure users followed HIPAA rules and regulations.

• Aligned VDI desktop recomposes across the enterprise.

• Engaged in multiple projects, including Clinical Pioneer devices, Dell laptops rollout, and iPads for Physicians.

• Evaluated application and software patches for desktop applications.

• Evaluated new product versions and recommended upgrade schedules.

• Collaborated with vendors to troubleshoot and resolve issues.

• Delivered support for reported issues with desktop computers, laptops, peripherals, and mobile devices.

• Ran monthly audit reports from the Trackit & BMC Footprints ticketing systems.

• Assisted the HRIS team with UltiPro password resets.

• Configured and set up StratoDesk PXE and Dell Wyse PCoIP thin client devices within the Teradici management console.

• Configured Stromberg time and attendance clocks.

• Deployed McAfee Drive Encryption to endpoints and monitored endpoints to ensure anti-virus software is current.

• Assisted network team with port security resets on HP switches.

Expertly managed and troubleshot Windows/Novell (Linux) Network and VMware environments, overseeing over 1000 workstations and over 100 Servers, using Novel ZENworks, McAfee EPO, and Bomgar. Monitored daily backups utilizing BackupExec, vRanger, and NetIQ Forge Appliance. Created complex reports and tracked assets using FrontRange Discovery, Zenworks Asset Management, and Computrace. Create documentation for a variety of company projects. Participated in on-call rotation and 24/7 support. Troubleshoot at various data centers as required for hardware and software upgrades. Monitored the network environment for performance issues using Orion SolarWinds.Troubleshooted, built, and configured servers and maintained the IBM Blade/SANenvironment. Delivered Novell and Windows Administration. Investigated outbound/inbound email issues. Aligned business control lists on the BlueCoat ProxySG Web filtering appliance. Monitored the network for malicious threats via anti-spam GWAVA appliance and Infoblox response policy zone and maintained a high level of security and confidentiality in regards to data and information available within the company environment. Provided end-user desktop support to manage add/move and change requests. Trained and supported staff within new software implementations and provided escalation-level support. Actively supported mobile devices on Novell Mobile Data Synchronizer Servers and assisted remote users at five other data centers via RDP or Bomgar. Provided file and print-sharing administration for the enterprise. Ensured that patches were performed for all devices in area of expertise.

• Began tenure with the company in the call center as a Customer Service Representative, receiving an appointment to National Account Sales Assistant, then moving into the IT department in 2007 as a PC Tech, developing into Network Support Technician I in 2008, then receiving a promotion to a position as a Network Support Tech II.

• Managed two data centers in colocation facility locations.

• Engaged in multiple projects, including SFA laptop rollout and desktop deployments at multiple locations.

• Participated in disaster recovery scenarios, including rotations of tapes and failover and restoration of virtual machines.

• Managed over 100 machines in VMWare residing on 50 TB of SAN storage and migrated the VMWare environment from version 3.5 to 5.

• Maintained 99.9% uptime on enterprise messaging.

• Researched security breach events and mail discovery.

• Migrated Windows 2000/2003/2008 to 2012 R2.

• Migrated legacy Novell Netware 6.5 to Novell OES Servers.

• Set up EDI accounts for the transfer of documents.

• Provided Siemens Web Assistance, user administration, password resets, and modifications.

• Aligned firmware upgrades throughout the enterprise.

• Configured and installed Stromberg time and attendance clocks.

• Created documentation for PC Techs.