Summary
Overview
Work History
Education
Skills
Timeline
Generic

DaNaeyia Ross

Dayton,United States

Summary

Highly motivated and detail-oriented Office Assistant with 5 year of experience in patient care and administrative duties. Skilled in managing patient records, scheduling appointments, and collaborating with physicians to develop effective care plans. Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.

Overview

7
7
years of professional experience

Work History

Front Office Assistant

Aspen Dental
05.2025 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Crew Member

Youngs Jersy Dairy
06.2018 - Current
  • Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
  • Consistently followed safety protocols and procedures to ensure the safety of both customers and staff
  • Assisted with the training and development of new employees, resulting in improved team morale and productivity
  • Developed a deep knowledge of menu items and ingredients to provide customers with accurate information and recommendations
  • Performed cash handling tasks accurately, resulting in a balanced drawer at the end of each shift

Member Outreach Specialist

Anthem Elevance
08.2024 - 01.2025
  • Developed and maintained a comprehensive database of customers and contacts to facilitate customer outreach and engagement
  • Utilized data analytics to identify customer trends and preferences, providing insights to inform outreach strategies
  • Developed and maintained a database of client information, allowing for easy tracking of customer records and interactions

Front Office Assistant

Ohio Valley ENT
12.2020 - 07.2024
  • Performed data entry, prepared reports, and maintained databases
  • Responded to inquiries in a timely and professional manner
  • Scheduled appointments, managed calendars, and coordinated meetings
  • Maintained a comprehensive filing system to ensure the safe storage of confidential information
  • Resolved customer complaints and provided customer service support

Education

Diploma -

Springfield High
Springfield, OH
05.2020

BSN - undefined

Clark State Community College
Springfield, OH
01.2027

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Leadership qualities

Timeline

Front Office Assistant

Aspen Dental
05.2025 - Current

Member Outreach Specialist

Anthem Elevance
08.2024 - 01.2025

Front Office Assistant

Ohio Valley ENT
12.2020 - 07.2024

Crew Member

Youngs Jersy Dairy
06.2018 - Current

BSN - undefined

Clark State Community College

Diploma -

Springfield High

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