Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Donita Hunter

Anaheim,CA

Summary

Dynamic customer service professional with a proven track record at Verizon Wireless, excelling in conflict resolution and data analysis. Adept at enhancing customer relationships and driving satisfaction through exceptional communication and technical support. Recognized for consistently meeting performance goals while fostering a collaborative team environment. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Results-driven Customer Service Representative Lead with background in overseeing high-performing service teams. Experience includes developing customer service policies, handling escalated customer complaints, and monitoring team performance to ensure satisfaction targets are consistently met. Strengths include exceptional problem-solving skills, clear communication prowess, and propensity for building strong relationships with customers. Noteworthy contributions in previous roles include implementing strategies that improved customer satisfaction rates and team productivity.

Overview

20
20
years of professional experience

Work History

Guest Services Chat Represenative

Living Spaces Furniture
La Mirada, CA
04.2025 - Current
  • Provided technical assistance to customers through online chat or telephone support.
  • Evaluated customer feedback to identify areas of improvement for the company's services.
  • Participated in ongoing training sessions regarding new products and updates to existing ones.
  • Utilized resources such as FAQs, help documents, user manuals and other reference materials when assisting customers.

Front Office Receptionist

Robert Half Staffing Agency
Irvine , CA
02.2025 - 04.2025
  • Scheduled appointments for clients and recorded all client data into the system.
  • Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
  • Contributed to team effort by accomplishing related tasks as needed.
  • Created reports using Microsoft Office Suite applications.

Customer Service Sales Representative

Houdini Wine
Fulllerton , CA
11.2023 - 12.2023
  • Analyzed market trends to identify potential areas for growth.
  • Assited Corporate businesses in purchasing Wine Gift Baskets for the holidays
  • Followed up on customer inquiries not immediately resolved.
  • Recognized potential areas needing improvement in the customer service process.
  • Assisted customers with navigating website for product selection purposes.

EPR Representative

EDD The Unemployment Development Department
Buena Park, CA
08.2021 - 08.2023
  • Resolved conflicts between parties by listening to both sides of an issue and determining a fair outcome.
  • Reviewed and analyzed legal documents, such as pleadings, motions, affidavits, orders and opinions to determine the facts of a case.
  • Maintained detailed records of proceedings including transcripts, exhibits and rulings.
  • Developed recommendations for resolution based on research of applicable laws and regulations.

LPR Representative

HomeBridge Financial Services, Inc
Irvine , CA
02.2015 - 01.2020
  • Provided customer service by answering product and service-related questions.
  • Assisted potential homeowners with connecting them to loan officers after a three-month plan.
  • Provided customer service by answering product and service related questions.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Consistently met daily performance goals set by management team members.
  • Performed administrative tasks such as filing documents and updating records.

Customer Service Representative Lead

Verizon Wireless
Irvine , CA
10.2005 - 05.2014
  • Developed relationships with existing customers by providing exceptional customer service throughout interactions.
  • Utilized problem-solving techniques to address any issues that arose during customer interactions.
  • Participated in regular team meetings to discuss successes and challenges encountered during the week.
  • Demonstrated excellent communication skills when speaking with customers over the phone or in person.

Education

Associate of Arts - Communications

Cerritos College
Norwalk, CA
05-1995

Skills

  • Technical support
  • Customer relationship management
  • Product knowledge
  • Data analysis
  • Report generation
  • Communication skills
  • CRM software
  • Quick typing
  • Reliability
  • Conflict resolution
  • Appointment scheduling
  • Multitasking capacity

Affiliations

  • Avid Runner
  • Love to cook
  • Swimmer

Accomplishments

  • Ex Navy Veteran
  • Parked 3-130 planes at Airfield Base in Alaska
  • Received an Honorable Discharge

Timeline

Guest Services Chat Represenative

Living Spaces Furniture
04.2025 - Current

Front Office Receptionist

Robert Half Staffing Agency
02.2025 - 04.2025

Customer Service Sales Representative

Houdini Wine
11.2023 - 12.2023

EPR Representative

EDD The Unemployment Development Department
08.2021 - 08.2023

LPR Representative

HomeBridge Financial Services, Inc
02.2015 - 01.2020

Customer Service Representative Lead

Verizon Wireless
10.2005 - 05.2014

Associate of Arts - Communications

Cerritos College

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