Donita Monte
Coloma,MI
Summary
Dynamic culinary professional with extensive experience at Sodexo Food Services, excelling in kitchen management and staff training. Proven track record in menu development and implementing waste reduction initiatives, enhancing food quality and safety. Strong communication skills and a commitment to allergen management ensure exceptional dining experiences.
Forward-thinking professional offering more than 3 school years years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven [Type] skills.
Top-notch professional with expertise in menu development, kitchen management and staff training. Creates unique and delicious dishes while controlling food and labor costs. Collaborative and committed to seeking feedback from customers and staff to improve kitchen workflows.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Head Cook and Kitchen Administration Assistance
Sodexo Food Services
09.2021 - 03.2025
- Placed orders to restock items before supplies ran out.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Assisted with menu development and planning.
- Evaluated food products to verify freshness and quality.
- Implemented food cost and waste reduction initiatives to save money.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Monitored food production to verify quality and consistency.
- Developed close relationships with suppliers to source best ingredients.
- Coordinated with team members to prepare orders on time.
Customer Service Representative
Whirlpool Call Center
03.2017 - 07.2020
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Inventory Specialist and Logistics
IBM Global Services
10.1991 - 03.2016
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Partnered with representatives from different carriers to arrange materials shipments.
- Conducted research to address shipping errors and packaging mistakes.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Sorted and delivered materials to different work areas and staff.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
Associate of Applied Science - Accounting
05-1974
- Relevant Coursework: ServSafe Certification
- VIL182 - Essential Principles of Agile Management
- Awarded Six Sigma Black Belt - with Waste Management
- Lambda Beta Psi Sorority Member
- Event Planning for both Sorority and Fraternity
Skills
- Meal scheduling
- Cleaning and sanitation
- Dish preparation
- Food spoilage prevention
- Kitchen workflow management
- Cooking
- Food safety procedures
- Recipes and menu planning
- Special diets
- Training and mentoring
- Inventory oversight
- Knife skills
- Verbal and written communication
- Special events
- Allergen management
- Staff training
- Food presentation
- Food delivery
- Food storage
- Waste reduction
- Inventory replenishment
- Food safety
- Kitchen staff management
- Order delivery practices
- Menu development
Accomplishments
- Achieved by introducing Excell task list for workload management task.
- Documented and resolved waste management of food which led to accounting all food served with food served.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Students in the development of Dowagiac' Special events, to ensure all students involved with these events have a well balanced meal to take with on field trips, and or individual Special events
- Supervised team of 7 staff members.
Certification
- Sodexo SerServ Safe - 09-2023
Languages
English
Full Professional
Timeline
Head Cook and Kitchen Administration Assistance - Sodexo Food Services
09.2021 - 03.2025
Customer Service Representative - Whirlpool Call Center
03.2017 - 07.2020
Inventory Specialist and Logistics - IBM Global Services
10.1991 - 03.2016
Lake Michigan College - Associate of Applied Science, Accounting
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