Donita Sharp
Decatur,TX
Summary
Results-driven individual with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dental Clinic Coordinator
Valor Dental
Justin, TX
05.2024 - Current
- Under the direction of Doctors/office Administrator, provides administrative and clinical support for the Dental Assisting Dept, Hygiene Dept. And other areas, as needed.
- Responsible for maintaining quality assurance for clinical practices and patient records in compliance with the State Board of Dentistry, State Health Authority, and other agency rules and regulations.
- Facilitates the daily operations of the dental clinic by coordinating patient care, maintaining supplies, equipment, and inventory, and handling hazardous materials.
- To care for and support the clinical team: Dental assisting and Hygiene programs by answering questions, training, managing schedule to include time off requests.
- Oversees the daily schedule and operations of the clinic, supporting patient care teams for both dental assistants and hygienists; coordinates the assignments of patients, tracks, and facilitates patient appointments.
- Audits patient charts to ensure timely, consistent, accurate, and complete notation; tracks patient outcomes and corresponds with patients for completion of treatment.
- Oversees the maintenance and repair program for the clinic, including computer hardware and software, chairs, amalgam separator, compressor, vacuum system, and hazardous waste disposal. Obtains necessary training to troubleshoot, repair, and maintain chairs and systems.
- Provides project support, including gathering statistical data for budget assessment, practice growth, and development.
RDA, Patient Care Coordinator
TMJ Plus Wellness Center
Grapevine , TX
07.2023 - 05.2024
- Conducted initial assessments and evaluations of patient's orthodontic needs.
- Collaborated with Myofunctional Therapists, Osteopathic physicians, and other healthcare providers to provide comprehensive care for patients.
- Assisted orthodontist in clinical activities such as digital impressions, placing brackets, and placing arch wires.
- Assisted with laboratory procedures, such as printing digital models, trimming appliances, and fabricating retainers.
- Coordinated patient referrals to appropriate medical facilities and practitioners.
Supervisor/Lead
David Crumpton, DDS
Trophy Club , TX
04.2022 - 08.2023
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented cost-cutting measures without compromising quality of services offered.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Monitored employee productivity to provide constructive feedback and coaching.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Directed and supervised team of 8 employees in daily operations.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs when needed.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Assistant Operations Manager
Glade Modern Dentistry And Orthodontics
Euless, TX
10.2021 - 04.2022
- Monitored daily operations for compliance with quality standards and safety regulations.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Dental Office Manager
Sterling Smiles of Azle
Azle, TX
07.2021 - 09.2021
- Managed operations for 4-person dental practice, facilitating excellent patient support services, direction and guidance.
- Coordinated execution and improvement of daily dental office practices.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Organized supply purchases, equipment upgrades and operating expenses.
- Developed promotional programs to attract new patients.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed all front desk operations, including phone calls and customer service inquiries, insurance billing and collections.
Expanded Functions Dental Assistant
Kaiser Permanente Dental
Portland, OR
07.2005 - 02.2021
- July 2005-December 2010, October 2013-May 2020, December 2020-February 2021.
- Offices worked, Skyline, Aloha, Cedar Hills, Keizer Station
- Labor representative partnering with dental administration on department initiatives and project management work surrounding Medical and Dental Integration, Highly Effective care teams, and all SEIU labor management partnership work for the dental department representing all Kaiser dental offices in the region.
- Medical and Dental integration Strategic sponsor and Quality committees.
- Highly Effective care teams including RDH/EFDA joint exploration and panel management groups
- Peer Review and chart audits for RDH and EFDA groups for all dental offices in the region.
- Dental Protocols committee member, Dental clinical advisory group member
- Instructor/trainer for Pathways to proficiency program with Permanente Dental Associates.
- Back office mentor/leader training EFDA's in all aspects of back office workflows, Sterilization subject matter expert, member of AAAHC task team, Office safety person.
Dental Assistant/Trainer
Blackwell Dentistry
Blackwell, OK
08.2020 - 12.2020
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Provided individualized instruction to students to improve their academic performance.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Evaluated performance of students and made provisions to meet learning needs.
Education
Associate of Arts - Dental Assisting
Clover Park Technical College
Lakewood, WA06.2002
Associate of Arts - Humanities
Jefferson Community College
Watertown, NY06.1999
Some College (No Degree) - Biology
Western Oregon University
Monmouth, ORSkills
- Strategic Planning
- Business Development
- Inventory Control
- Operations Management
- Process Improvement
- Complex Problem-Solving
- Goal-Oriented
- Training and Mentoring
- Team Building
Certification
- Oregon EFDA #117108 Including Radiology and EFODA
- Pit and Fissure sealant placement
- NPI #192531160
- Oklahoma Dental Assistant # 12215
- Texas Registered Dental Assistant #131808
- UBT Orientation for new co-leads in NW, UBT co-lead workshop, UBT tracker training.
- Interest based Problem Solving and issue resolution
- Corrective Action for all in NW
- Effective Stakeholding for labor in the NW
- Facilitation skills workshop for UBT co-leads
- SEIU local 49 Steward training
Personal and Professional References
- Holly Morgan, RDH-Program Manager, Clinical Care and Operations Holly.b.morgan@kp.org (503)869-2735
- Jerry Price, Practice Administrator jerrycortney@yahoo.com (832)573-9130
Timeline
Dental Clinic Coordinator
Valor Dental
05.2024 - Current
RDA, Patient Care Coordinator
TMJ Plus Wellness Center
07.2023 - 05.2024
Supervisor/Lead
David Crumpton, DDS
04.2022 - 08.2023
Assistant Operations Manager
Glade Modern Dentistry And Orthodontics
10.2021 - 04.2022
Dental Office Manager
Sterling Smiles of Azle
07.2021 - 09.2021
Dental Assistant/Trainer
Blackwell Dentistry
08.2020 - 12.2020
Expanded Functions Dental Assistant
Kaiser Permanente Dental
07.2005 - 02.2021
Associate of Arts - Dental Assisting
Clover Park Technical College
Associate of Arts - Humanities
Jefferson Community College
Some College (No Degree) - Biology
Western Oregon University
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