Donita Sweatt
Antioch,TN
Summary
Dynamic healthcare professional with a proven track record at Philips Healthcare, adept in HIPAA compliance and medical terminology. Excelled in enhancing operational efficiency and revenue cycle management through innovative problem-solving and strong interpersonal skills. Demonstrated expertise in insurance verification and medical coding, significantly improving billing processes and patient care coordination.
Overview
8
8
years of professional experience
Work History
Registration and Authorization Specialist
Philips Healthcare
01.2021 - Current
- Facilitated smooth patient journeys by serving as a primary liaison between sales, patients, medical personnel, and stakeholders.
- Streamlined authorization processes by obtaining, entering, and tracking Medicaid authorizations, ensuring timely treatment initiation.
- Maintained accurate and up-to-date patient records and authorization information.
- Optimized billing efficiency by coordinating authorization statuses, verifying insurance coverage, and managing other billing activities.
- Improved operational efficiency by promptly processing referrals, payer changes, equipment upgrades, and information updates.
- Enhanced revenue cycle management by addressing claims/charge denials and corrections through timely EOB analysis and resolution.
Accounts Receivable Analyst
Cummins
08.2019 - 07.2020
- Leveraged accounting and finance experiences and expertise to identify, propose and implement automated solutions and reduce manual processes.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
Administrative Assistant
County Technical Assistance Service
02.2018 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported efficient meeting planning and execution by preparing meeting spaces and assigning staff to registration desks during conferences.
- Managed executive calendars and prioritized tasks to ensure smooth workflow.
- Responded promptly to inquiries from vendors, clients, and the general public, ensuring timely communication.
Billing/Collections Specialist
Tennessee Orthopedic Alliance
01.2017 - 01.2018
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Trained new team members on scripts, company services, and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
High School Diploma -
Whites Creek Comprehensive HIgh School
Whites Creek, TN05-1994
Skills
- HIPAA compliance
- Medical terminology expertise
- Insurance verification
- Medical coding
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Proficiency in [relevant software, eg, Microsoft Office Suite, medical billing software]
- Attention to detail and accuracy
- Problem-solving and critical thinking abilities
Timeline
Registration and Authorization Specialist
Philips Healthcare
01.2021 - Current
Accounts Receivable Analyst
Cummins
08.2019 - 07.2020
Administrative Assistant
County Technical Assistance Service
02.2018 - 08.2019
Billing/Collections Specialist
Tennessee Orthopedic Alliance
01.2017 - 01.2018
High School Diploma -
Whites Creek Comprehensive HIgh School
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