Donita Wilkins
Chicago,IL
Summary
Experienced, service-oriented professional with proven customer service and organizational skills seeking to apply my abilities to a company where I can grow by enhancing my skills and knowledge base as an ongoing mutual benefit to the employer and myself.
Overview
10
10
years of professional experience
Work History
Mental Health Technician
Ludeman Development Center
11.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Armed Security Officer
St. Moritz Security Services, Inc.
09.2022 - 12.2023
- Secure premises and personnel
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Monitoring surveillance equipment
- Checked personnel ID badges and issued temporary credentials to visitors.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
Security Officer
Agb Investigations Services
10.2016 - 04.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Barista
Starbucks
05.2014 - 02.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
Education
High School Diploma -
Thornton Fractional North High School
Calumet City, IL05.2012
Skills
- De-Escalation Techniques
- Stress reduction techniques
- Behavior Management
- Suicide Prevention
- Patient Safety Management
- Progress Monitoring
- Empathy Development
- Treatment Planning
- Multicultural Competence
- Care Plan Development
- Active Listening
- Behavior Observation
- Activities of Daily Living ADL Assistance
Timeline
Mental Health Technician
Ludeman Development Center
11.2023 - Current
Armed Security Officer
St. Moritz Security Services, Inc.
09.2022 - 12.2023
Security Officer
Agb Investigations Services
10.2016 - 04.2018
Barista
Starbucks
05.2014 - 02.2016
High School Diploma -
Thornton Fractional North High School
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