Donita Woods
Amarillo
Summary
Dynamic and detail-oriented professional with a proven track record at Corebridge Financial, excelling in customer service and claims processing. Recognized for strong problem-solving abilities and exceptional communication skills, I effectively resolved complex issues while maintaining compliance and enhancing service quality. I thrive in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Lead Death Claim Specialist
Corebridge Financial (formally AIG)
Amarillo, Texas
08.2013 - 05.2025
- I entered and worked on all incoming claims.
- Processed and resolved customer service requests through calls, fax, email, and work queues efficiently.
- Tracked and maintained death claims using comprehensive reports and company systems.
- Maintained a working relationship with our annuitants, representatives, and other outside sources.
- I reissued, stopped, voided, recalled, or blocked payments as needed.
- Recouped overpayments via payment arrangements.
- Created correspondence that aligned with each claim.
- Inbound and outbound calls.
- Created and corrected duplicate 1099 forms for annuitants while researching returned forms.
- Conducted monthly life verifications to ensure compliance with regulations.
- Participated in meetings and contributed effectively to assigned projects.
- Maintained detailed records of customer interactions, transactions, and feedback for future reference.
- Resolved customer complaints promptly to enhance service quality.
Client Service Specialist
PWSCCS (formally CCMS)
01.2002 - 01.2007
- Conducted interviews to assess applicant eligibility and service requirements.
- Enrolled qualified applicants while managing customer information in a database.
- Executed recertifications, terminations, and fee resolutions as necessary.
- Maintained accurate management notes and performed follow-ups on all cases.
Education
Bachelor in Applied Arts And Science - Public Administration
West Texas A&M University
Canyon, TX12-2024
Associates in Applied Science - Business Management
Amarillo College
Amarillo, TX05.2012
Skills
- Attention to detail and accuracy
- Excellent written and oral communication
- Strong customer and team orientation
- Ability to multitask and handle high work volumes with tight deadlines
- Proficient in working with minimal supervision
- Good problem-solving skills
- Compassionate and professional
- Microsoft Word
- Internet
- Excel
- PowerPoint
- Phones
- Data entry
- Filing
Timeline
Lead Death Claim Specialist
Corebridge Financial (formally AIG)
08.2013 - 05.2025
Client Service Specialist
PWSCCS (formally CCMS)
01.2002 - 01.2007
Bachelor in Applied Arts And Science - Public Administration
West Texas A&M University
Associates in Applied Science - Business Management
Amarillo College
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