Accomplished supervisor experienced in team leadership and staff management in related roles. Continuously improves team performance and service offerings with proactive management strategies. Offers excellent conflict resolution and decision-making abilities.
Facilitated communication between parents and guardians regarding their children's progress in swim classes or teams. Assisted in aquatic programming and swim lessons, taught basic water safety and oversaw proper and safe use of beach-owned equipment. Maintained pool, pump room and environment, adhering to standards in safety, cleanliness and appearance. Helped recruit, hire and train department employees. Developed and implemented aquatic programs, activities and special events. Managed daily operations at the aquatics center, including scheduling and budgeting.
Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations. Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions. Trained new hires on safety protocols, procedures, and customer service standards.
Ensured safety of patrons by monitoring activities in pool area and enforcing rules; assisted in emergency situations. Maintained accurate records of accidents or incidents occurring at the pool. Performed regular water testing to monitor chemical levels throughout the day according to health code standards. Monitored performance of other lifeguards to ensure compliance with established protocols. Displayed strong customer service skills by responding promptly to patron inquiries or complaints.