Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Donja Marie Castro Young

Radcliff,KY

Summary

Friendly and reliable Sales Store Checker offering unmatched customer service and workplace focus. Quick and accurate in cash, check and card transactions with excellent multi-tasking aptitude.

Overview

12
12
years of professional experience

Work History

Sales Store Checker

Defense Commissary Agency, DECA
Fort Knox, KY
01.2019 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $250 or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Sales Store Checker

Defense Commissary Agency, DECA
Yigo, Guam
04.2014 - 01.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $250 or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Sales Store Checker (Temporary Duty Station)

Defense Commissary Agency, DECA
Crane, IN
07.2021 - 08.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $250 or more per shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Store Manager

Tendan Pigua
Tamuning, Guam
04.2010 - 01.2014
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

Education

Bachelor of Arts - Business Administration

University of Arizona Global Campus
Arizona
08.2024

High School Diploma -

Inarajan High School
Guam
06.1997

Skills

  • Merchandise Sales
  • Customer Satisfaction
  • Customer Transactions
  • Merchandise Packaging
  • Cash Register Operation
  • Customer Relations
  • Customer Checkout
  • Price Identification
  • Feedback Acceptance
  • Customer Needs Assessments
  • Cooperative Attitude
  • Rewards Programs
  • Positive Interactions
  • Resolving Discrepancies
  • Answering Customer Questions
  • Cash Drawer Management
  • Checks Validation
  • Customer Assistance
  • Cashier Abilities
  • Transaction Balance Sheets
  • Coin and Currency Counting
  • Checking Out Customers
  • Energetic and Outgoing

Languages

Chamorro
Native or Bilingual

Timeline

Sales Store Checker (Temporary Duty Station)

Defense Commissary Agency, DECA
07.2021 - 08.2021

Sales Store Checker

Defense Commissary Agency, DECA
01.2019 - Current

Sales Store Checker

Defense Commissary Agency, DECA
04.2014 - 01.2019

Store Manager

Tendan Pigua
04.2010 - 01.2014

Bachelor of Arts - Business Administration

University of Arizona Global Campus

High School Diploma -

Inarajan High School

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Donja Marie Castro Young