Summary
Overview
Work History
Education
Skills
Timeline
Generic

DONN ANDERSON

Houston,TX

Summary

State-certified Nursing Assistant Since 2017, Bn ringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

CNA - Certified Nursing Assistant

ONE YOU LOVE HOMECARE
01.2022 - Current
  • Patient personal care
  • Infection control
  • Communications and behavior
  • Environment control
  • Safety and rehabilitation
  • Special procedures
  • Anti-biotic Shots
  • Nutrition
  • Aided patients with basic care and tasks, providing personalized care to over 10 patients every day
  • Maintained proper records of patients' medical histories
  • Knowledge of Medical Terminology
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.

Care Giver

Vita-Living
07.2021 - Current
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Improved patient outlook and daily living through compassionate care
  • Drove clients to shop for groceries, attend doctor appointments and run errands
  • Followed care plan and directions to administer medications
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Call Center Customer Service Representative

Dell
01.2021 - 12.2022
  • Updated CRM system with new call information and details of interactions for future reference
  • Uncovered customer needs utilizing prescribed customer interaction models and scripts
  • Field high-volume calls and answered inquiries, updated accounts, and resolved concerns
  • Enhanced brand awareness by offering customers current product and services information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

CNA - Certified Nursing Assistant

JOVIC Homes LLC
01.2018 - 08.2021
  • Monitored vital signs and medication use, documenting variances and concerning responses
  • Followed care plan and directions to administer medications
  • Improved patient outlook and daily living through compassionate care
  • Maintained clean and well-organized environment for client happiness and safety
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Correctional Officer

Texas
08.2019 - 07.2021
  • Inspected cells and conducted random searches of common areas
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations
  • Received property from incoming inmates, provided receipts and inspected items for contraband
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs
  • Maintained clear and open communications with facility areas to support safe operations
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

Education

GED -

John Glenn High School

Associate of Science - Biology

Houston Community College
Houston, TX
07.2021

Skills

  • Client Records Management Problem Identification
  • Supportive Personality Clear Communication
  • Client Transportation Relationship Building
  • First Aid Certification Progress Tracking
  • Ability to Lift Clients Ability to Lift
  • Personal Service Personal Hygiene Assistance
  • Verbal and Written Attentive to People
  • Communication Patient Ambulation
  • HIPAA Compliance Time Management
  • Meal Preparation Critical Thinking
  • Flexible Schedule Incident Reporting
  • Decision Making
  • Behavior Management
  • Vital Signs
  • Home Care
  • Medication Administration
  • Law Enforcement
  • Security
  • Employee Evaluation
  • Infection Control Training

Timeline

CNA - Certified Nursing Assistant

ONE YOU LOVE HOMECARE
01.2022 - Current

Care Giver

Vita-Living
07.2021 - Current

Call Center Customer Service Representative

Dell
01.2021 - 12.2022

Correctional Officer

Texas
08.2019 - 07.2021

CNA - Certified Nursing Assistant

JOVIC Homes LLC
01.2018 - 08.2021

GED -

John Glenn High School

Associate of Science - Biology

Houston Community College
DONN ANDERSON