Donn Bergeman II
Las Vegas,NV
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Highly motivated Account Sales Executive with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Sales Associate
Klutch Brands
02.2021 - 10.2023
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Managed portfolio of 150 accounts totaling $125000 in sales monthly.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of productsservices.
Store Manager
Terrible Herbst Convenience Store
05.2018 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
CVS
Cashier Customer Service
02.2018 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Manager
Duby Marketing And Social Media
04.2017 - 12.2017
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Wholesale Sales Manager
The Clinic: Medical Marijuana Center
06.2015 - 04.2017
- Mentored new sales representatives, sharing best practices and providing guidance on successful selling techniques.
- Grew client base by identifying potential customers, conducting market research, and attending industry events.
- Managed key accounts effectively, maintaining regular contact with top clients to ensure their ongoing satisfaction with products/services offered.
- Coordinated closely with logistics teams to guarantee timely delivery of orders while minimizing shipping costs.
- Increased wholesale sales revenue by implementing effective strategies and establishing strong customer relationships.
- Evaluated sales performance metrics regularly, identifying areas of improvement and implementing necessary changes.
- Organized training sessions for staff on product knowledge and selling techniques to boost overall performance levels.
- Streamlined order processing procedures for faster turnaround times, improving overall efficiency.
- Monitored market trends and customer preferences, sharing insights with product development teams to inform the creation of innovative offerings that meet client needs.
- Conducted regular competitor analysis to stay informed of industry developments and adjust strategies accordingly.
- Established monthly sales targets for team members based on historical data analysis, motivating them towards reaching their goals consistently.
- Enhanced customer satisfaction with personalized service and prompt responses to inquiries and concerns.
- Facilitated communication between sales team members and other departments, fostering a collaborative work environment.
- Negotiated profitable deals with suppliers, ensuring the best possible pricing and product quality for clients.
- Collaborated with marketing team to develop promotional materials and targeted campaigns for increased brand visibility.
- Implemented CRM software to track customer interactions efficiently, leading to improved relationship management efforts.
- Reviewed current processes for operational efficiency, making recommendations for improvements where needed.
- Participated in trade shows and conferences to promote company products while networking with prospective clients.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
- Conceived and implemented marketing plans to acquire market share within chosen markets.
- Negotiated pricing with vendor suppliers to fit customer's budget and generate maximum gross profit.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Associate of Arts - General Studies
Orange Coast College
Costa Mesa, CA06.1990
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06.1987
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Complex Problem-Solving
- POS System Operation
- Goal-Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureCareer advancementHealthcare benefitsTimeline
Sales Associate
Klutch Brands
02.2021 - 10.2023
Store Manager
Terrible Herbst Convenience Store
05.2018 - 01.2021
CVS
Cashier Customer Service
02.2018 - 06.2018
Sales Manager
Duby Marketing And Social Media
04.2017 - 12.2017
Wholesale Sales Manager
The Clinic: Medical Marijuana Center
06.2015 - 04.2017
Associate of Arts - General Studies
Orange Coast College
High School Diploma -
Fountain Valley High School
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