Full-Stack Application Development
Donn Gerald
IT Support Specialist
Piedmont,SC
Summary
Versatile IT Technician with nearly 2 years of Tier 1 experience and expanding Tier 2 responsibilities, specializing in troubleshooting, system maintenance, and hardware/software deployment.
Proficient in SQL and Python for automation and reporting, with additional programming skills in C++, C#, and Kotlin. Strong collaborator with expertise in technical documentation and network administration. Dedicated to delivering efficient, customer-focused IT solutions that improve system reliability and user satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Comprehensive Logistics Inc.
Duncan
10.2023 - Current
- Maintained daily IT operations, including printer maintenance, supply management, and label printer upkeep (Datamax O’Neill Mark II).
- Onboarded new users by setting up laptops, mobile devices, email accounts, and passwords.
- Developed and executed SQL Server queries to retrieve sequencing data, order numbers, and processing times.
- Installed and configured printers across the office and production environments.
- Led network transition preparations: audited IDF/MDF locations, ordered switches and routers, and documented configurations.
- Configured and deployed 15 new PCs, including mapping network drives for InSequence software.
- Facilitated transition from Azure to B2B portal for BMW Manufacturing parts identification.
- Created SQL reports supporting BMW’s migration from SPAB to IJIX systems.
- Conducted site-wide IT equipment inventories, and coordinated the removal and replacement of obsolete hardware.
- Completed InSequence software training, uploaded training materials to SharePoint, and deployed software updates.
- Collaborated with the IT Manager on network upgrades for two facilities.
Education
Associate of Applied Science - Computer Tech - Software Development
Spartanburg Community College
07-2025
Skills
- IT & Networking: IT Support, Troubleshooting, System Monitoring, Active Directory, Remote Desktop, Network Equipment Configuration, Asset Management
- Programming & Automation: SQL, Python, C, C#, Kotlin, PowerShell (basic)
- Software & Tools: Microsoft Office, SharePoint, InSequence, Help Desk Ticketing Systems, B2B Portal
- Hardware: PC Setup & Repair, Printer Installation & Maintenance, Peripheral Support
Core Competencies
- IT Support & Troubleshooting
- System Monitoring & Maintenance
- Active Directory & User Onboarding
- SQL Query Development & Reporting
- Python Scripting & Automation
- Network Equipment Configuration
- Hardware Installation & Repair
- Technical Documentation & Knowledge Base Mgmt
- Cross-Team Collaboration- Help Desk Ticketing Systems
Certification
Woz U Certified Full-Stack Software Developer
- Completed comprehensive training in full-stack software development, covering front-end and back-end technologies, including HTML, CSS, JavaScript, Node.js, React, and database management. Gained hands-on experience building dynamic, responsive web applications with a focus on clean code, best practices, and collaboration.
Interests
Automation & Process Optimization
IT Infrastructure & Network Administration
Data-Driven Solutions
Software
Operating Systems: Windows 10/11
Productivity & Collaboration: Microsoft Office Suite, SharePoint
Development Tools: Visual Studio, VS Code, Android Studio, PyCharm, IDLE
Databases: SQL Server, SQLite
Networking & Remote Tools: Remote Desktop, TeamViewer, Splashtop, B2B Portal, Network Equipment Configuration tools
Automation & Scripting: Python, PowerShell (basic), SQL Scripting
Other Software: InSequence sequencing/order software, Printer management utilities
Timeline
IT Support Specialist
Comprehensive Logistics Inc.
10.2023 - Current
Associate of Applied Science - Computer Tech - Software Development
Spartanburg Community College
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