Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donn-Thomas Tiller

Lexington,Kentucky

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Professional leader with strong background in military operations and tactical planning. Demonstrates exceptional skills in team collaboration, strategic decision-making, and adaptability under pressure. Known for reliability, effective communication, and fostering cohesive unit. Proficient in combat training, mission execution, and resource management.

Overview

18
18
years of professional experience

Work History

Retail Sales Manager

Academy Sports + Outdoors
01.2024 - 04.2025
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Retail Team Leader

Academy Sports + Outdoors
03.2023 - 12.2023
  • Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Streamlined inventory management, reducing stock discrepancies and improving order accuracy.
  • Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.
  • Implemented loss prevention measures to minimize theft incidents and maintain a secure environment for customers and staff.
  • Facilitated seamless communication among team members through regular meetings and information sharing platforms.
  • Oversaw the implementation of new policies or procedures as directed by corporate management or franchise requirements.
  • Optimized product placement within the store layout to drive customer interest and increase sales potential.
  • Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
  • Spearheaded initiatives to improve overall store appearance, creating a more visually appealing shopping experience for customers.

Retail Sales Associate

Academy Sports + Outdoors
09.2022 - 03.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.

Restaurant Manager

Schlotzsky's Deli
05.2015 - 08.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Heavy Equipment Operator

Department of Abandoned Mining Lands
12.2013 - 11.2014
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
  • Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
  • Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.

Infantry Squad Leader

United States Army
10.2007 - 10.2013
  • Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
  • Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
  • Improved squad performance by implementing rigorous training and evaluation methods.
  • Developed cohesion among team members through regular team-building exercises and open communication.
  • Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
  • Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
  • Ensured mission success with thorough planning, preparation, and execution of tactical operations.
  • Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
  • Implemented risk mitigation measures during operations to minimize potential threats to personnel safety and mission objectives.
  • Maintained 100% accountability of assigned equipment worth more than $1,000,000.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Analyzed fighting conditions and led attack and defense operations during ground missions.

Education

No Degree -

Hazard Community And Technical College
Hazard, KY

Perry County Central High School
Hazard
05-2005

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Driven work ethic
  • Management
  • Decision-making
  • Customer engagement
  • Cash handling
  • Store opening and closing
  • Critical thinking
  • Team supervision
  • Delegating work
  • Upselling strategies
  • Training and mentoring
  • Inventory management
  • Strategic planning

Timeline

Retail Sales Manager

Academy Sports + Outdoors
01.2024 - 04.2025

Retail Team Leader

Academy Sports + Outdoors
03.2023 - 12.2023

Retail Sales Associate

Academy Sports + Outdoors
09.2022 - 03.2023

Restaurant Manager

Schlotzsky's Deli
05.2015 - 08.2022

Heavy Equipment Operator

Department of Abandoned Mining Lands
12.2013 - 11.2014

Infantry Squad Leader

United States Army
10.2007 - 10.2013

No Degree -

Hazard Community And Technical College

Perry County Central High School

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