Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Donna Abbott

Mattoon,IL

Summary

Accomplished Engagement Manager with a proven track record at Deloitte, enhancing customer satisfaction and project efficiency through expert application of Agile methodologies and data-driven decision-making. Skilled in fostering customer engagement and leading cross-functional teams, excel in driving complex projects to successful completion, ensuring high-quality deliverables and repeat business.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Senior Product Owner /Engagement Manager

CSI Companies / Deloitte
07.2021 - Current
  • Implemented continuous improvement processes throughout the product lifecycle from ideation to post-launch support activities ensuring ongoing relevance in rapidly changing marketplaces.
  • Communicated project updates to stakeholders at all levels.
  • Aligned technical solutions with business needs by working closely with engineering teams during the product design phase.
  • Improved product adoption rates by integrating user feedback into feature enhancements, bug fixes, or other necessary adjustments based on actual usage patterns.
  • Developed comprehensive product documentation, including user guides, technical specifications, and internal knowledge bases for improved team efficiency and easier onboarding of new employees.
  • Enhanced product functionality by identifying and prioritizing customer needs and translating them into actionable requirements.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Owned and prioritized product backlog.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
  • Led agile teams to deliver high-quality software solutions, significantly reducing time to market.

Project Manager /Senior Business Analyst

K-Force / Charter Communications
04.2020 - 04.2021
  • Facilitated requirement-gathering workshops, resulting in clear project objectives and deliverables
  • Improved project efficiency by analyzing business processes and identifying areas for improvement
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness
  • Planned, designed, and scheduled phases for a new Product Line for Medium to Small Businesses
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.

Product Manager

Apex Systems / Archer Daniels Midland
08.2018 - 06.2019
  • Collaborated extensively with cross-functional teams to drive seamless integration efforts for end-to-end system optimization.
  • Enhanced team collaboration, implementing agile methodologies for more effective project management.
  • Managed stakeholder expectations effectively by maintaining constant communication throughout the product lifecycle.
  • Implemented user experience best practices, elevating overall aesthetic and functional appeal of products.

Project Manager

DXC Technology / United Airlines
09.2016 - 09.2017
  • Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals
  • Enhanced product development that allowed Flight Attendants and Pilots to confirm scheduling by mobile devices
  • Built trust among team members by encouraging open communication channels, resolving conflicts professionally, and promoting collaboration across functions
  • Implemented best practices to drive quality IT project delivery
  • Devised test plans to validate the accuracy of IT projects

Education

Bachelor of Arts - Social Work

Lewis University
Romeoville, IL

No Degree - Social Work (MSW)

Loyola University of Chicago
Chicago, IL

Skills

  • Product Backlog Management
  • Customer Engagement
  • Sprint Planning
  • Software Development Lifecycle
  • Data-driven decision-making
  • Interpersonal Communication
  • Kanban
  • Continuous Integration and Deployment

Certification

  • Leading SAFe Training
  • SAFe Product Owner/Product Manager Training
  • SSM - Scrum Master Certification
  • SAFe DevOps Training

Additional Information

I have experience as a Social Worker, so I have first-hand experience with the needs and regulations surrounding documentation. Even today in my current role 'If it is not documented it never happened.' I understand that documentation is not just a summary of a session, it provides a thorough patient history, diagnosis, and treatment details. Documentation should be ready at any time to be pulled for internal or external Audit.

Timeline

IT Senior Product Owner /Engagement Manager

CSI Companies / Deloitte
07.2021 - Current

Project Manager /Senior Business Analyst

K-Force / Charter Communications
04.2020 - 04.2021

Product Manager

Apex Systems / Archer Daniels Midland
08.2018 - 06.2019

Project Manager

DXC Technology / United Airlines
09.2016 - 09.2017

No Degree - Social Work (MSW)

Loyola University of Chicago

Bachelor of Arts - Social Work

Lewis University

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Donna Abbott