Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Donna Abel

Sheridan

Summary

Dynamic and reliable professional with a strong background in customer service at Best Western Motel. Proven ability to enhance guest experiences through advanced communication and problem-solving skills. Recognized for fostering teamwork and maintaining high organizational standards, contributing to a positive work environment and efficient operations.

Developed keen sense of cleanliness and organization in professional housekeeping environment. Excel at managing multiple tasks efficiently and ensuring high standards of hygiene and order. Looking to transition into new field where these transferable skills can be effectively utilized.

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Native American history, cultural arts , consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives. Out going and willing to learn to achieve far and beyond my knowledge of skills.

Overview

8
8
years of professional experience

Work History

Maid

American Maid Service
11.2024 - Current
  • Executed thorough cleaning tasks across residential properties, ensuring high standards of cleanliness and organization.
  • Utilized effective time management skills to complete daily cleaning schedules efficiently.
  • Supported team members by sharing best practices for cleaning techniques and safety protocols.
  • Adapted quickly to varying client preferences and specific cleaning needs with minimal supervision.
  • Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
  • Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.

Front Desk Receptionist

Best Western Motel
09.2017 - 08.2018
  • Greeted and assisted guests, ensuring positive first impressions and exceptional customer service.
  • Managed check-in and check-out processes efficiently, facilitating smooth guest transitions.
  • Handled phone inquiries and reservations, providing accurate information on services and availability.
  • Maintained cleanliness and organization of front desk area, enhancing overall guest experience.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

High School Diploma -

Homeschooled
Lodge Grass, MT

Skills

  • Professional appearance
  • Advanced communication
  • Reliability
  • Team building
  • Excellent communication
  • Knowledge sharing
  • Self motivation
  • Problem-solving abilities
  • Relationship building
  • Multitasking Abilities
  • Organizational skills

Languages

English

Timeline

Maid

American Maid Service
11.2024 - Current

Front Desk Receptionist

Best Western Motel
09.2017 - 08.2018

High School Diploma -

Homeschooled