Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Abraham

Human Services / Peer Support Specialist
Newport Beach,CA

Summary

Human Services Specialist recently completed the Human Services Program at Woodland Community College to become a Certified Drug and Alcohol Counselor. Educated and trained to assist patients in their recovery by offering services including assessments, individual and group counseling, referrals, and customized treatment plans. Dedicated to upholding the NASA code of ethics and principles for social workers. Compassionate and empathetic with the ability to utilize skills acquired as a retail assistant manager and office manager, including administrative and technical skills, Passionate about social justice issues and dedicated to advocacy for marginalized populations Experience working on community outreach campaigns and assisting members of the community experiencing housing and food instability. Currently seeking a position that will allow me to provide support and treatment to people suffering from SUD and other mental health disorders. I will promote equitable access to community resource and autonomy in recovery.

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work History

Court Resources Assistant

Ca. Superior Court
02.2023 - 02.2025
  • Community Resources-Provided a comprehensive list of community resources offering a wide range services for SUD, medical, housing, and food distribution as well as free and low cost legal assistance and self help options
  • Community Outreach-Created and updated brochure distribution centers within the courthouse to ensure easy access to resources and information
  • Cultural Competency-Used friendly and culturally competent communication as well as interpreter services when necessary

Customer Service Manager

The OC Helpdesk
08.2017 - 01.2020
  • Client Account Management: Managed daily communications and support for a client base of over 100 local businesses, serving as the primary point of contact for all incoming inquiries and service requests.
  • Service Scheduling & Dispatch: Scheduled technical services for clients providing timely updates as needed
  • Financial Administration: Processed payments and prepared quotes and invoices accurately
  • Vendor Relations & Account Growth: Partnered with technology vendors

Education

Human Services Certification -

Woodland Community College
Woodland, CA 95776
2026

CATC / HUMAN SERVICES PROGRAM

Woodland Community College
Woodland, CA 95776
05-2025

Certified Drug And Alcohol Counseling Program - Human Services

Long Beach Community College
Long Beach, CA
05.2001 -

Early Childhood Education Program Administration - Human Development / Early Childhood Education

Saddleback College
Mission Viejo, CA
05.2001 - 05.2011

Skills

  • Cultural Competence
  • Chemical Dependency Assessment and Treatment
  • Case Management
  • Chemical Dependency Group and Individual Counseling
  • Strong Communication Skills
  • Community Outreach
  • Customer Service
  • Crisis Intervention
  • Empathetic and Supportive
  • Referral
  • Strong Technical Skills
  • Accurate Record Keeping

Timeline

Court Resources Assistant

Ca. Superior Court
02.2023 - 02.2025

Customer Service Manager

The OC Helpdesk
08.2017 - 01.2020

Certified Drug And Alcohol Counseling Program - Human Services

Long Beach Community College
05.2001 -

Early Childhood Education Program Administration - Human Development / Early Childhood Education

Saddleback College
05.2001 - 05.2011

Human Services Certification -

Woodland Community College

CATC / HUMAN SERVICES PROGRAM

Woodland Community College
Donna AbrahamHuman Services / Peer Support Specialist