Donna Adams
HARRISONVILLE,MO
Summary
Experience in customer care and administrative duties. Offers help with organization and delegation. Provides attention to details in multiple areas. Self-motivated and works well both independent and with a wide range of team members.
Overview
40
40
years of professional experience
Work History
Secretary
Gregg's Wheel Alignment
10.1993 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Store Manager
McDonald's Restaurant
11.1989 - 04.1995
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Crew Member to Shift Manager
McDonald's Restaurant
05.1983 - 10.1989
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Created and implemented policies to achieve customer satisfaction and maintain food service standard.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Salina South High School
Salina, KS05.1983
Skills
- Client Interfacing
- Organize Files
- Transcribe Letters
- Social Media Updating
- Multi-Line Phone Systems
Timeline
Secretary
Gregg's Wheel Alignment
10.1993 - Current
Store Manager
McDonald's Restaurant
11.1989 - 04.1995
Crew Member to Shift Manager
McDonald's Restaurant
05.1983 - 10.1989
High School Diploma -
Salina South High School
Similar Profiles
Jehrolth Kautjiukua KatamboJehrolth Kautjiukua Katambo
Alignment Technician at Tyre Fitter / Wheel AlignmentAlignment Technician at Tyre Fitter / Wheel Alignment
MAX CESELLIMAX CESELLI
Wheel Alignment Technician at Havelock North Tyre And Wheel AlignmentWheel Alignment Technician at Havelock North Tyre And Wheel Alignment
Sonypriya GattuSonypriya Gattu
Warehouse worker at Gregg's BakeryWarehouse worker at Gregg's Bakery