Donna Akers
Albuquerque,NM
Overview
24
24
years of professional experience
Work History
General Manager
Ponderosa Brewery
Albuquerque, NM
06.2018 - Current
- Coordinate daily Front of the House and Back of the House brewery, bar and taproom operations.
- Appraise staff performance and provide feedback to improve productivity.
- Gather information on hours worked for each employee, calculate and enter the correct amount incorporating overtime, deductions, and vacation pay, enter in payroll system.
- Accounting receivables and payables.
- Ensure compliance with sanitation and safety regulations.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly and annual revenues and expenses.
- Train new and current employees on proper customer service practices and procedures.
- Implement policies and protocols that will maintain future brewery, taproom, and bar operations.
Hospitality Instructor
Central New Mexico Community College
Albuquerque, NM
11.2016 - Current
- Certified to teach online or in a face-to-face classroom.
- Effectively prepare, teach, grade, and assess student learning in courses.
- Create and model a quality learning environment to support a diverse student population including students with disabilities or special learning needs.
- Structure classes and curriculum to correspond with program and course outcomes.
- Prepare, distribute and utilize instructional support materials, including course syllabi, supplementary materials, instructional media and other devices as appropriate.
- Provide assistance to students outside the classroom through posted office hours.
- Maintain student records and provide documentation for incompletes within established College timelines.
- Complete assigned duties, reports and other required documentation on time.
General Manager
Chili’s Grill & Bar
Albuquerque, NM
03.2004 - 05.2018
- Determine staffing requirements, interview, hire and train new employees, as well as oversee personnel processes.
- Managed staff, prepares work schedules and assigning specific duties.
- Monitor restaurant operations and conditions to ensure the quality of the product and customer service.
- Conduct staff meetings, management meetings and employee orientations for new employees.
- Train and develop employees and management, schedule training needs of employees, and conduct training sessions.
- Generates work schedules for restaurant employees and assign duties to employees based upon work requirements.
- Training store for new managers.
General Manager
Pizza Hut
Albuquerque, NM
02.2002 - 02.2004
- Control the store’s daily operations by scheduling the work shift among employees, ordering and conducting inventory of food supplies.
- Ensuring that the company’s safety codes and security policy are being maintained.
- Recruit, interview, and hire qualified team members while performance evaluation and appraisal for all managers and team members.
- Motivate and train staff and management, as well as take disciplinary action when necessary.
- Make the schedules for all team members and Managers, assign duties to workers, hire and train new employees.
- Monitor food and labor costs, labor payroll sheets, budgets, and sales while performing inventory count for all food, beverage, and supplies in the store.
- Certified to train all Area Coaches and Managers.
- Maintained a 3% sales increase during my tenure.
Timeline
General Manager
Ponderosa Brewery
06.2018 - Current
Hospitality Instructor
Central New Mexico Community College
11.2016 - Current
General Manager
Chili’s Grill & Bar
03.2004 - 05.2018
General Manager
Pizza Hut
02.2002 - 02.2004