DONNA ALBERTSON
Folsom,PA
Summary
Highly motivated Paralegal seeking opportunities to enhance skills and knowledge for greater responsibility and professional growth. Strong sense of organization and reliability, excelling at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to team success and meet collective goals.
Overview
9
9
years of professional experience
Work History
Legal Assistant/Paralegal
Breslin Murphy & Roberts, P.C.
06.2022 - Current
- Maintains strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Increase client satisfaction by efficiently managing estate case files and promptly addressing inquiries.
- Manage high-volume workload while maintaining strict attention to detail on every task in the administration of an estate.
- Manage accounts and client records of clients, observing confidentiality, and extreme discretion.
- Reduce errors in court filings by meticulously proofreading documents for accuracy before submission.
- Contribute to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
- Improve communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Contact clients to schedule probate and general estate administration appointments and discuss progress of case.
- Communicate pertinent information to clients via phone, email, and mail.
- Edit and proofread legal documents to verify accuracy.
Front Desk Receptionist
Premier Orthopedics & Sports Medicine
08.2020 - 06.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Organized and maintained files and records to ensure up-to-date documentation.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Administrative Assistant
Kelly Services
11.2019 - 04.2020
- Provide significant support to the training and development department
- Update and maintain employee records
- Provide support for new employee orientation with documentation and supplies
- Scan and input training into Great Plains for employee certification updates
- Track hours of training for all employees
- Organize training documents for training coordinators and staff
- Other responsibilities as requested
- Laid off due to Covid-19.
Campus Coordinator
Strayer University
08.2016 - 11.2017
- Guide current and prospective students, faculty, and visitors through various facets of campus operations, including applications, admissions, planning, and financial aid matters
- Maintain thorough records of student inquiries and review new applications for completeness and accuracy
- Process transcript requests and draft official correspondence, including certifications of enrollment and awards, maintaining consistency and accordance with department protocols
- Selected Contributions: Admit and enroll prospective students and communicate with the Campus Director, Admissions Manager, Admissions Officers, Business Office, and academic departments to facilitate successful transition for new students.
Education
Post Baccalaureate Certificate in Paralegal Studies -
Boston University
01.2023
Bachelor of Business Administration in Management -
STRAYER UNIVERSITY
Springfield, PA01.2017
Skills
- Lackner 6 in 1
- Legal drafting
- Wills, Trusts, & Estates
- Legal Research
- Medical Records
- Document review
- Legal drafting
- Legal case management
- HIPAA compliance
- Elder law
- Westlaw
- Scheduling/Planning
- Microsoft Office
- File Organization
Additional Information
Commissioned Pennsylvania Notary Public
Timeline
Legal Assistant/Paralegal
Breslin Murphy & Roberts, P.C.
06.2022 - Current
Front Desk Receptionist
Premier Orthopedics & Sports Medicine
08.2020 - 06.2022
Administrative Assistant
Kelly Services
11.2019 - 04.2020
Campus Coordinator
Strayer University
08.2016 - 11.2017
Post Baccalaureate Certificate in Paralegal Studies -
Boston University
Bachelor of Business Administration in Management -
STRAYER UNIVERSITY
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